Importing Data to Help Scout from Deskpro
Switching from Deskpro is quite often a problem. Oftentimes, help desk companies will try to lock you up in their solution. The thing is, they are going to lose a paying client. However, there exists a way to move your data as securely and efficiently as possible.
Minimal Import Support
Help Scout does provide migration services from Deskpro. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing records from those systems, you can load the CSV file or use their API. And to use the last one you need to have an IT specialist as part of your team.
Absence of Dedicated IT Professional
if you fail to employ the import tool or it is not working properly for you, the API approach might do the job. Basically, you write your own migration code within the rules of the documentation and make use of it for the data importation process.
This approach, however, will demand a coder to write a script. Chances are, the code might not work as intended.
Unprotected Data
CSV may be a fast method to compose your data in a single file – but the trap is having to handle a number of variables that can change determined by your selection and nature of data.
Therefore, your organization won’t have the ability to check the data beforehand and get set for data corruption after the transfer.
Allow us to Make Data Migration Easier
Migrating your data from Deskpro to Help Scout should not be tricky. Do not waste your days going deep into the technical aspect and focus only on things that important such as the contentment of your customers. Here is how we can help transfer your data for you.
Import from Deskpro to Help ScoutHow We Can Assist
Armed with years of development and expert skill, we are aware of the significance of data importation and why it should be completed as proficiently as possible.
We are familiar with dozens of help desks and helpdesk-like software.
Every ticket, conversation, user, and other data will be moved to Help Scout unchanged. Here is a list of what we may do for you.
Quick Transition
Migrating your data should not take hours or days. We realize exactly how delays may cause downtimes which can influence your productivity. Entrust us with the migration process and we will cut off the transition time. Meanwhile, you can go on with your staff workflow and customer interactions will not be affected or will be resumed as quickly as possible.
Data Safety with Testing
We handle data with care by simply enabling a demo stage. You are able to set up a demo before migration to detect and correct any kinks or issues with the process. Once you are satisfied and no issues come up, it is a go with the importation.
Effortless Help Scout Import
Surely, the main perk of using our tool is the no-frills import process. It doesn’t require any programs to download or code to write for the process to take place. Just a few taps on the screen and you can pass everything to us.
Qualitative Ticket Migration
We are aware that you want everything transferred effortlessly with no data corruption. That is why we consistently check and upgrade our migration methods. Let us do everything and be sure that your data is secured with our experts.
Why it’s Worth Using our Data Migration Service
Security and Privacy Ensured
We know that the contents of your records need to be secure. Data security will always be appreciated, and we go the extra length to protect your data. Any details during the transition process will be kept private.
Quality Support 24/7
Should you have any questions, our professionals are always open to answer them. We will assist you through the whole process and supply extra assistance and details for any other questions until we’re sure the importation process is going as proficiently as possible.
Total Data Integrity
Our professionals have worked 24/7 to perfect our migration process to ensure that your data will be well-preserved once migrated into Help Scout. We will stay linked through the entire process so you can understand what data is being moved and what data has been imported successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automated Help Scout Import Process
Migration preparation
Preparation is crucial for a successful migration process. To make sure the full process will end as planned, sign in to your Help Scout account and set up the necessary custom fields and agent profiles. You will also need to switch off all the triggers and automation rules.
Adding your Deskpro
After you have completed the pre-steps, the next part is giving the access to your Deskpro. The data is required by our migration tool and specialists to start the migration .
Connecting Help Scout
As soon as you have linked your Deskpro, it is time to link your Help Scout account to our tool. The migration tool will guide you on what you should do and after you give access to our tool, the tickets along with other files will be imported to their target customer service platform.
Correct your data migration
We can also migrate only the data that you choose. Just tell what data you have to move. If added customization is necessary for you, just inform us. the moment that is finished, we will do the job of migrating data from your Deskpro and matching them with the ticket fields you have made.
Take a trial run
To relieve your mind, you can request a data migration demo. Overview the way your data is going to be moved into Help Scout. Following the testing process, you will be able to observe a limited amount of your data migrating to Help Scout.
Help Scout Complete Migration
The moment you are content with a trial run, checked out the migration tool, and spoke to our team, we are now all set for the migration. Find an off-peak time for your support team and initiate the migration.
Hear from our happy clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data migration If you would like to test our tool first, get in touch with our experts to get a free trial run. You will get a chance to see the entire procedure before setting up the entire thing.
Migration to Help Scout together with our professionals
Feeling concerned about manual importing data alone? Our professionals are ready for your message.