Importing Data to Help Scout from Dixa
Migrating tickets from Dixa is quite often a challenge. Oftentimes, help desk companies will try to dissuade you from importing your data to a new help desk. Well, they are going to lose a paying client. However, there exists a way to move your records as safely and effectively as possible.
Limited Import Support
Help Scout does present import methods from Dixa. The import tool can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing information from those platforms, you can load the CSV file or make use of their API. And to utilize the last option you must have an IT expert in the team.
Lack of Dedicated IT Specialist
If you cannot use the import tool or it is not working adequately for you, the API option might do the job. What you do is you write your own code within the rules of the documentation and put it to use for the data importation process.
This way, however, will require a developer to write a script. There’s a chance the script might not work as planned.
Unguarded Data
CSV may be a quick way to compile your data in a sole file – but the trap is having to manage a multitude of variables that can change determined by your picking and nature of data.
As a result, your team won’t be able to test out data previously and get set for data altering after the migration.
Let us Make Data Migration Easier
Moving your data from Dixa to Help Scout musn’t be tricky. Do not spend your time going deep into the technical details and focus only on things that matter such as the satisfaction rate of your users. Here is how we can help transfer your info for you.
Import from Dixa to Help ScoutHow Our Team Can Help You
Having years of training and experience, we understand the significance of data transition and why it must be completed as successfully as possible.
We are adept with dozens of help desks and helpdesk-like platforms.
Every ticket, conversation, contact, and other data will be imported to Help Scout unchanged. This is a rundown of what our team of experts can do for you.
Fast Importation
Transferring your data should not take hours or days. We realize that delays can cause downtimes which can influence your workflow. Entrust us with the migration process and we will shave off the migration time. Meanwhile, you can go on with your staff workflow and customer service will not be changed or will be in full flow as soon as possible.
Data Security with Trials
We handle data with care by enabling a trial phase. You can run tests before migration to identify and iron out any kind of twists or difficulties with the process. If you are happy with the result and no issues emerge, it’s high time for the full import.
Hassle-free Help Scout Import
Perhaps, the best benefit of using our tool is the simplest import process. It doesn’t require any apps to set up or script to write for the migration to take place. Just a few taps on the screen and you can leave everything to us.
High-Quality Ticket Migration
We understand that you want everything migrated smoothly with no data breach. That is why we constantly test and update our migration methods. Leave everything to us and know that your data is out of harm’s way with our specialists.
Why you Should Use our Data Transfer Tool
Data Security and Privacy Guaranteed
We know that you need the contents of your data secure. Data privacy will always be appreciated, and we strive to protect your data. Any information during the migration process will be kept confidential.
Dedicated Support 24/7
Should you have any questions, our team is always on standby to take care of them. We will walk you through the whole process and provide additional support and documentation for any other questions until we’re sure the importation process is working as effectively as possible.
Complete Data Integrity
Our developers have worked tirelessly to optimize our migration process to ensure that your records will be intact once migrated in to Help Scout. We will stay connected throughout the whole procedure so you can know what data is being transferred and what data has been migrated all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automated Help Scout Import Process
Import preparation
Preparation is the key for a successful import process. To ensure the full migration will pass correctly, log in to your Help Scout account and create the necessary custom fields and agent profiles. You will also need to disable all the triggers and automations.
Connecting your Dixa
After you have done the preparation work, the following step is supplying the access to your Dixa. The info is necessary for our import tool and professionals to start the migration process.
Accessing Help Scout
When you have connected your Dixa, it is time to link your Help Scout account to our tool. The migration tool will tell you what to do and after you provide access to our tool, the tickets and other data will be moved to their destination customer service platform.
Adjust your data migration
We can also import only the data that you want. Just check what data you want to import. If added custom encoding is necessary for you, just let us know. After that is ready, we will do the work of moving data from your Dixa and connecting them to the ticket fields you have made.
Do a trial run
To ease your mind, you can demand a data migration trial. Overview the way your data is going to be migrated into Help Scout. After the testing phase, you will be able to observe a small part of your data moving into Help Scout.
Help Scout Importation
If you are satisfied with a demo run, checked out the migration tool, and chatted with our professionals, we are now ready for the importation. Find an off-peak time for your support department and finalize the migration.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data importation If you would like to get acquainted our tool first, get in touch with our professionals for a free demo. You will get an opportunity to see the complete process before beginning the full thing.
Import to Help Scout with our experts
Feeling squeamish about manual moving data alone? Our experts are on standby for your call.