Importing Data to Help Scout from FreeScout
Migrating your data from FreeScout is quite often a problem. Oftentimes, help desk companies will try to lock you up in their solution. After all, they will lose a paying customer. However, there is a way to move your records as safely and efficiently as possible.
Limited Transfer Support
Help Scout does present transfer services from FreeScout. The import application can be used for Zendesk, Desk, and UserVoice.
If you are not importing information from those help desks, you can load the CSV file or make use of their API. And to use the last mentioned you need to have an IT specialist in your team.
Lack of devoted IT Professional
If you cannot make use of the import tool or it is not working properly for you, the API approach might work. What you do is you write your own script within the rules of the documentation and make use of it for the data transition process.
This approach, however, will demand an IT specialist to write a script. Chances are, the script might not work as planned.
Unguarded Data
CSV may be a quick way to put your data together in a single file – but the trap is having to manage a multitude of variables that can change determined by your picking and type of data.
Therefore, your organization won’t manage to test out data beforehand and prepare for data altering after the migration.
Let us Make Data Importation Easier
Transferring your records from FreeScout to Help Scout should not be tough. No need to spend your time going deep into the technical aspect and focus only on things that important such as the contentment of your customers. Here is how we can help import your info for you.
Import from FreeScout to Help ScoutHow Our Team Can Help You
Having years of practicing and expert skill, we are aware of the significance of data transition and why it must be completed as proficiently as possible.
We are skilled with dozens of help desks plus helpdesk-like software.
Every ticket, conversation, requester, and other data will be moved to Help Scout intact. This is a rundown of what we may do for you.
Fast Migration
Moving your records should not take hours or days. We realize that delays can cause downtimes which can influence your workflow. Let us lead the migration process and we will cut off the transfer time. Meanwhile, you can continue your staff workflow and customer service will not be affected or will be in full flow as soon as possible.
Ensure Data Safety with Testing
We handle data with care by simply enabling a trial phase. You are able to set up a trial before migration to detect and correct any kinks and problems with the process. Once you are happy with the result and no errors occur, it’s time to start with the importation.
Simple Data Import to Help Scout
Definitely, the main advantage of using our tool is the no-frills import process. You do not need any apps to install or code to write for the migration to start. Just a few taps on the screen and you can pass everything to us.
High-Quality Ticket Import
We know that you need everything transferred effortlessly with no data breach. That is why we continuously check and upgrade our migration methods. Let us do everything and be sure that your data is safe and sound with our professionals.
Why you Need to Use our Data Import Service
Data Security and Privacy Assured
We understand that you need the contents of your data secure. Data privacy will always be appreciated, and we strive to protect your data. Any details during the import process will be kept secret.
Devoted Support 24/7
Should you have any questions, our support reps are always ready to answer them. We will assist you through any process and provide additional assistance and details for any other queries until we’re sure the importation process is operating as efficiently as possible.
Complete Data Integrity
Our team have worked restlessly to perfect our migration tool to ensure that your records will be unaltered once migrated in to Help Scout. We will keep linked through the entire process so you can be aware of what data is being transferred and what data has been imported all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout Import Process
Import preparing
Preparation is important for a successful transfer process. To make sure the full migration will be correct, sign in to your Help Scout account and set up the needed custom fields and agent profiles. You will also need to switch off all the triggers and automation rules.
Linking your FreeScout
After you have done the preparations, the next part is giving the credentials of your FreeScout. The info is necessary for our migration tool and professionals to get started the migration .
Linking Help Scout
When you have attached your FreeScout, it is time to link your Help Scout account to our tool. The migration wizard will tell you what to do and after you give access to our tool, the tickets along with other files will be imported to their new system.
Modify your data migration
We can also import only the records that you choose. Just tell what records you want to import. If added customization is necessary for you, just inform us. As soon as that is done, we will do the task of moving data from your FreeScout and matching them to the ticket fields you have made.
Perform a trial run
To stop your worries, you can request a data migration demo. Overview the way your data is going to be migrated into Help Scout. After the testing phase, you will be able to view a limited amount of your data entering Help Scout.
Help Scout Full Import
If you are pleased with a trial run, checked out the import tool, and chatted with our specialists, we are now all set for the migration. Find an off-peak time for your support team and initiate the migration.
Hear from our satisfied buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data import If you would like to test our tool first, get in touch with our professionals for a free trial run. You will get an opportunity to overview the entire procedure before starting the real thing.
Transfer to Help Scout along with our professionals
Feeling worried about by-hand importing data alone? Our experts are on standby for your message.