Importing Data to Help Scout from Freshservice
Migrating your data from Freshservice can be a problem. Oftentimes, help desk vendors will try to lock you up in their solution. Well, they are losing a paying customer. Nevertheless, there exists a way to transfer your records as safely and effortlessly as possible.
Limited Transfer Support
Help Scout does offer import instruments from Freshservice. The import instrument can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing records from those help desks, you can download the CSV file or employ their API. and in order to use the last one you must have an IT developer in your crew.
Lack of devoted IT Expert
If you cannot use the import tool or it is not working effectively for you, the API method might do the job. Basically, you write your own script following the documentation and utilize it for the data migration process.
This approach, however, will require a developer to write a script. It’s possible the code might not work as wanted.
Unguarded Data
CSV may be a quick way to compile your data in one document – but the catch is having to handle a multitude of variables that can change based on your choice and character of data.
As a result, your team won’t manage to check the result in advance and get set for data altering after the migration.
Let us Make Data Importation Easier
Moving your records from Freshservice to Help Scout doesn't have to be hard. Do not waste your time with the technical aspect and concentrate only on things that matter such as the satisfaction rate of your clients. Here is how we can help import your records for you.
Import from Freshservice to Help ScoutHow Our Team Can Help You
Honed with years of training and expert skill, we know everything about the importance of data importation and why it must be done as effectively as possible.
We are adept with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, contact, and other data will be brought in Help Scout unchanged. Here is a rundown of what we may do for you.
Swift Importation
Transferring your records should not take days or weeks. We understand exactly how delays can cause downtimes which can affect your effectiveness. Allow us to manage the migration process and we will shave off the migration time. In the meantime, you can continue your staff workflow and customer assistance will not be impacted or will be in full flow as soon as possible.
Ensure Data Safety with Tests
We handle data with care simply by providing a demo phase. You are able to set up a trial before the import to identify and iron out any kind of quirks and issues with the process. As soon as you are happy with the result and no difficulties arise, it’s high time for the full import.
Hassle-free Data Import to Help Scout
Perhaps, the best benefit of using our tool is the seamless migration process. It doesn’t require any programs to install or code to write for the import to happen. Just a few taps on the screen and you can pass everything to us.
High-Quality Ticket Import
We understand that you need everything moved seamlessly without any data corruption. That is why we continuously check and upgrade our migration tool. Leave everything to us and know that your data is out of harm’s way with our professionals.
Why you Should Use our Data Transfer Services
Data Security and Privacy Guaranteed
We know that the contents of your files and tickets have to be secure. Data privacy will always be observed, and we work hard in order to protect your data. Any information during the migration process will be kept secret.
Dedicated Support 24/7
Should you have any questions, our team is always on standby to resolve them. We will help you through the whole process and supply additional assistance and details for any other concerns until we’re sure the importation process is going as effectively as it can.
100% Data Integrity
Our developers have worked tirelessly to refine our migration method so that your data will be unaltered once imported directly into Help Scout. We will remain connected throughout the whole procedure so you can be aware of what data is being moved and what records have been moved all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Import Process
Import preparing
Preparation is the key for a successful import process. To make certain the whole process will be correct, sign in to your Help Scout account and make the required custom fields and agent profiles. You will also need to disable all the triggers and automations.
Connecting your Freshservice
After you have done the preparation work, the next step is providing the access to your Freshservice. The data is necessary for our migration tool and experts to begin the migration .
Accessing Help Scout
Once you have attached your Freshservice, it is time to let our tool access your Help Scout account data. The migration tool will guide you on what to do and when you give access to our service, the tickets and other data will be moved to their new help desk.
Adjust your data migration
We can also import only the records that you choose. Just select what data you have to import. If additional customization is required for you, just let us know. the moment that is ready, we will do the task of migrating records from your Freshservice and linking them to the ticket fields you have prepared.
Do a trial run
To stop your worries, you can ask for a data migration test. See how your data is going to be moved into Help Scout. After the trial stage, you will be able to see a small part of your data migrating to Help Scout.
Help Scout Importation
Once you are satisfied with a test run, examined the migration tool, and spoke to our specialists, we are now all set for the migration. Decide on an off-peak time for your support team and finalize the import process.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data importation If you would like to check our service first, contact our experts for a free trial run. You will get a possibility to follow the entire procedure before beginning the real thing.
Import to Help Scout with our professionals
Feeling squeamish about by-hand migrating records on your own? Our professionals are on standby for your message.