Importing Data to Help Scout from Front
Exporting your data from Front is often a challenge. Oftentimes, help desk companies will attempt to dissuade you from importing your data to a new help desk. After all, they are losing a paying customer. Nevertheless, there is a way to move your records as properly and effortlessly as possible.
Limited Import Support
Help Scout does present import methods from Front. The import tool can be used for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those systems, you can compile the CSV file or make use of their API. And to take advantage of the last option you must have an IT developer in the crew.
Lack of Dedicated IT Specialist
If you cannot use the import tool or it is not working adequately for you, the API option might work. What you do is you write your own migration code according to the documentation and put it to use for the data transition process.
This approach, however, will need an IT specialist to write a script. It’s possible the code might not work as wanted.
Unguarded Data
CSV may be a quick way to compile your data in a sole document – but the catch is having to cope with a number of variables that can change according to your picking and type of records.
Consequently, your company won’t have the ability to check the result beforehand and get ready for data altering after the transition.
Let us Make Data Migration Effortless
Moving your data from Front to Help Scout musn’t be hard. No need to spend your days learning the technical details and focus only on stuff that is vital such as the loyalty of your clients. Here is how we can help import your records for you.
Import from Front to Help ScoutHow Our Team Can Help You
Having years of training and knowledge, we understand the importance of data migration and why it should be carried out as successfully as possible.
We are adept with dozens of help desks and helpdesk-like platforms.
Every ticket, conversation, contact, and other records will be imported to Help Scout intact. This is a list of what our team of experts can do for you.
Fast Importation
Transferring your data should not last days or weeks. We understand how delays may cause downtimes which can impact your workflow. Let us lead the transition process and we will slice off the transfer time. In the meantime, you can continue your staff workflow and customer assistance will not be affected or will be in full flow as soon as possible.
Data Security with Trials
We handle records with care by providing a testing stage. You can run tests before migration to identify and fix any kind of quirks and difficulties with the process. Once you are happy with the result and no problems occur, it’s high time for the full import.
Hassle-free Help Scout Import
Perhaps, the best benefit of using our tool is the simplest migration process. You do not need any software to download or script to write for the migration to start. Just a few clicks on the screen and you can leave everything to us.
High-Quality Ticket Migration
We understand that you want everything migrated smoothly without any data breach. That is why we consistently test and update our migration methods. Leave everything to us and be certain that your data is safe and sound with our experts.
Why you Should Use our Data Transfer Tool
Data Security and Privacy Guaranteed
We understand that you need the contents of your data safe. Data security will always be respected, and we strive to keep your records secure. Any info during the import process will be kept private.
Dedicated Support 24/7
Should you have any questions, our team is always on standby to take care of them. We will walk you through any process and provide extra support and documentation for any other queries until we’re sure the migration process is working as efficiently as it can.
Complete Data Integrity
Our developers have worked tirelessly to optimize our migration method so that your records will be well-preserved once moved in to Help Scout. We will keep connected through the complete procedure so you can understand what data is being moved and what records have been imported all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automated Help Scout Migration
Import preparation
Preparation is the key for a successful import outcome. To ensure the whole migration will end as planned, log in to your Help Scout account and create the needed custom fields and agent profiles. You will also have to turn off all the triggers and automations.
Connecting your Front
After you have done the preparation work, the following step is supplying the credentials of your Front. The info is required by our import tool and professionals to get started the importation process.
Accessing Help Scout
When you have linked your Front, it is high time to let our tool access your Help Scout account data. The migration wizard will tell you what you should do and as soon as you provide access to our tool, the tickets and other records will be moved to their target system.
Adjust your data migration
We can also import only the data that you pick. Just check what records you need to move. If extra custom encoding is necessary for you, just let us know. After that is done, we will do the job of migrating records from your Front and matching them to the ticket fields you have created.
Do a trial run
To ease your mind, you can demand a data migration trial. See how your data is going to be migrated into Help Scout. Following the demo phase, you will be able to view a small part of your data moving into Help Scout.
Help Scout Importation
If you are satisfied with a demo run, examined the import tool, and conversed with our team, we are now ready for the importation. Find an quiet time for your support department and begin the import process.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data importation If you would like to get acquainted our service first, contact our team to get a free demo. You will get an opportunity to overview the full process before starting the entire thing.
Import to Help Scout with our team
Feeling squeamish about manual moving records on your own? Our specialists are ready for your call.