Importing Data to Help Scout from Google Docs
Migrating tickets from Google Docs can be a problem. Oftentimes, vendors will attempt to lock you up in their solution. The thing is, they are going to lose a paying client. Nevertheless, there exists a way to import your records as safely and effectively as possible.
Limited Import Support
Help Scout does present import instruments from Google Docs. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those help desks, you can download the CSV file or use their API. so you can make use of the last mentioned you need to have an IT specialist in your crew.
Lack of Dedicated IT Expert
If you cannot use the import tool or it is not working effectively for you, the API approach might do the job. What you do is you write your own script following the documentation and make use of it for the data transition process.
This approach, however, will demand a coder to write a script. Chances are, the code might not work as expected.
Unguarded Data
CSV may be a quick way to compile your data in one file – but the catch is having to handle a multitude of variables that can change based on your selection and type of records.
Therefore, your business won’t be able to check the result in advance and prepare for data altering after the migration.
Let us Make Data Migration Effortless
Moving your data from Google Docs to Help Scout doesn't have to be difficult. Do not spend your time with the technical aspect and focus only on stuff that important such as the satisfaction of your customers. Here is how we can help transfer your information for you.
Import from Google Docs to Help ScoutHow Our Team Can Help You
Having years of training and expertise, we are aware of the importance of data importation and why it must be done as proficiently as possible.
We are adept with dozens of help desks and helpdesk-like systems.
Every ticket, conversation, contact, and other records will be moved to Help Scout unchanged. This is a rundown of what our team of experts may do for you.
Fast Importation
Transferring your data should not last hours or days. We understand exactly how delays can cause downtimes which can affect your productivity. Let us lead the transition process and we will cut off the transition time. Meanwhile, you can go on with your staff workflow and customer support will not be impacted or will be resumed as soon as possible.
Data Security with Tests
We handle records with care by simply providing a demo phase. You can set up a trial before migration to detect and correct any kinks or issues with the process. As soon as you are satisfied and no errors occur, it’s high time for the full import.
Hassle-free Help Scout Import
Perhaps, the best benefit of using our tool is the seamless import process. It doesn’t require any programs to install or script to write for the process to start. Just a few clicks on the screen and you can pass everything to us.
High-Quality Ticket Migration
We understand that you want everything moved effortlessly without any data breach. That is why we continuously test and upgrade our migration methods. Let us do everything and be sure that your data is secured with our specialists.
Why you Should Use our Data Transfer Services
Data Security and Privacy Guaranteed
We know that you need the contents of your data secure. Data privacy will always be observed, and we go the extra length to keep your records secure. Any details during the transition process will be kept confidential.
Dedicated Support 24/7
Should you have any questions, our team is always on standby to resolve them. We will assist you through the whole process and provide additional support and details for any other queries until we’re sure the migration process is operating as proficiently as possible.
Complete Data Integrity
Our developers have worked tirelessly to refine our migration process so that your records will be unaltered once imported into Help Scout. We will keep linked through the entire process so you can know what data is being moved and what records have been moved successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automated Help Scout Migration
Import preparation
Preparation is the key for a successful import outcome. To make sure the whole migration will be correct, log in to your Help Scout account and set up the needed custom fields and agent profiles. You will also have to switch off all the triggers and automation rules.
Connecting your Google Docs
After you have done the preparation work, the next step is giving the access to your Google Docs. The info is necessary for our import tool and specialists to get started the importation .
Accessing Help Scout
When you have connected your Google Docs, it is high time to link your Help Scout account to our tool. The migration tool will tell you what to do and when you give access to our tool, the tickets along with other files will be imported to their destination platform.
Adjust your data migration
We can also import only the data that you need. Just tell what data you have to import. If additional customization is needed for you, just inform us. As soon as that is finished, we will do the work of migrating records from your Google Docs and linking them with the ticket fields you have prepared.
Do a trial run
To ease your mind, you can ask for a data migration demo. See how your data is going to be moved into Help Scout. After the trial process, you will be able to view a limited amount of your data entering Help Scout.
Help Scout Importation
If you are satisfied with a test run, checked out the migration tool, and spoke to our specialists, we are now ready for the migration. Pick an quiet time for your support team and start the migration.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data importation If you would like to check our tool first, contact our team for a free demo. You will get a chance to overview the whole procedure before setting up the full thing.
Import to Help Scout with our specialists
Feeling squeamish about manual migrating data on your own? Our professionals are on standby for your call.