Importing Data to Help Scout from Gorgias
Migrating your data from Gorgias is often a challenge. Oftentimes, vendors will try to lock you up in their solution. Well, they are losing a paying customer. Nevertheless, there is a way to move your tickets as securely and successfully as possible.
Minimal Import Support
Help Scout does deliver transfer instruments from Gorgias. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing information from those systems, you can compile the CSV file or use their API. so you can use the last mentioned you must have an IT developer inside your crew.
Absence of Dedicated IT Expert
if you fail to make use of the import tool or it is not working effectively for you, the API approach might do the job. What you do is you write your own migration code according to the documentation and put it to use for the data transition process.
This technique, however, will demand a developer to write a script. It’s possible the script might not work as expected.
Unprotected Data
CSV may be a fast method to put your data together in one file – but the challenge is having to manage a multitude of variables that can change according to your selection and type of data.
Therefore, your team won’t have the ability to test out result previously and prepare for data loss after the transfer.
Allow us to Make Data Migration Easier
Transferring your data from Gorgias to Help Scout doesn't have to be tough. Do not spend your time learning the technical details and focus only on things that important such as the satisfaction rate of your clients. Here is how we can help import your information for you.
Import from Gorgias to Help ScoutHow We Can Assist
After years of practicing and experience, we are aware of the value of data transition and why it must be carried out as successfully as possible.
We are skilled with dozens of help desks and helpdesk-like systems.
Every ticket, conversation, requester, and other data will be moved to Help Scout unchanged. This is a rundown of what our team of professionals can do for you.
Smooth Migration
Moving your data should not take hours or days. We know that delays can cause downtimes which can impact your productivity. Let us lead the migration process and we will cut off the migration time. In the meantime, you can continue your staff workflow and customer support will not be changed or will be resumed as fast as possible.
Data Safety with Tests
We handle data with care by simply offering a trial phase. You can run tests before migration to detect and correct any kind of quirks and difficulties with the process. If you are satisfied and no issues emerge, it is a go with the importation.
Simple Help Scout Import
Definitely, the main advantage of using our tool is the seamless import process. It doesn’t require any apps to download or script to write for the process to start. Just a few taps on the screen and you can pass everything to us.
Qualitative Ticket Migration
We know that you want everything moved effortlessly without the data breach. That is why we consistently test and update our migration methods. Let us do everything and be sure that your data is out of harm’s way with our experts.
Why you Need to Use our Data Import Services
Security and Privacy Assured
We know that you need the contents of your data secure. Data privacy will always be respected, and we go the extra length to protect your data. Any details during the migration process will be kept private.
Devoted Support 24/7
Should you have any questions, our support reps are always ready to resolve them. We will assist you through the whole process and provide additional support and documentation for any other queries until we’re sure the importation process is operating as effectively as it can.
Full Data Integrity
Our team have worked restlessly to refine our migration tool in order that your records will be well-preserved once moved into Help Scout. We will keep linked through the entire procedure so you can understand what data is being transferred and what records have been migrated successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automated Help Scout Import Process
Migration preparation
Preparation is important for a successful transfer process. To make sure the complete migration will end as planned, log in to your Help Scout account and create the needed custom fields and agent profiles. You will also need to switch off all the triggers and automations.
Linking your Gorgias
After you have completed the preparations, the next step is giving the access to your Gorgias. The info is necessary for our import tool and specialists to get started the migration .
Linking Help Scout
After you have connected your Gorgias, it is time to link your Help Scout account to our tool. The migration tool will tell you what to do and as soon as you provide access to our tool, the tickets along with other files will be moved to their target help desk.
Modify your data migration
We can also migrate only the data that you want. Just tell what data you want to import. If extra custom encoding is needed for you, just inform us. As soon as that is ready, we will do the job of moving records from your Gorgias and connecting them with the ticket fields you have prepared.
Perform a trial run
To relieve your mind, you can ask for a data migration demo. Follow how your data is going to be migrated into Help Scout. After the demo process, you will be able to view a limited amount of your data entering Help Scout.
Help Scout Full Import
As soon as you are pleased with a test run, checked out the migration tool, and chatted with our team, we are now ready for the importation. Pick an off-peak time for your support team and finalize the import process.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data import If you would like to check our tool first, reach out to our professionals for a free demo. You will get a chance to overview the entire procedure before beginning the entire thing.
Transfer to Help Scout along with our experts
Feeling worried about manual migrating data by yourself? Our experts are on standby for your call.