Importing Data to Help Scout from Intercom
Migrating your data from Intercom can be a problem. Oftentimes, help desk companies will attempt to dissuade you from importing tickets to a new help desk. Well, they are losing a paying customer. Nevertheless, there is a way to import your records as properly and efficiently as possible.
Limited Import Support
Help Scout does offer import methods from Intercom. The import instrument can be used for Zendesk, Desk, and UserVoice.
If you are not importing records from those systems, you can download the CSV file or use their API. And to take advantage of the last option you must have an IT professional as part of your crew.
Lack of Dedicated IT Specialist
If you cannot use the import tool or it is not working adequately for you, the API method might work. Basically, you write your own migration code following the documentation and utilize it for the data transition process.
This way, however, will require a developer to write a script. There’s a high possibility that the script might not work as expected.
Unguarded Data
CSV may be a quick way to compile your data in a sole document – but the trap is having to manage a multitude of variables that can change based on your selection and type of records.
As a result, your team won’t manage to test out result previously and get ready for data altering after the transition.
Let us Make Data Migration Effortless
Migrating your data from Intercom to Help Scout musn’t be complicated. No need to waste your time with the technical aspect and focus only on stuff that matter such as the satisfaction rate of your buyers. Here is how we can help import your information for you.
Import from Intercom to Help ScoutHow Our Team Can Help You
Honed with years of training and expertise, we know everything about the significance of data transition and why it must be done as effectively as possible.
We are familiar with dozens of help desks and helpdesk-like platforms.
Every ticket, conversation, contact, and other records will be brought in Help Scout intact. Here is a rundown of what our team of specialists may do for you.
Swift Importation
Migrating your data should not last days or weeks. We realize that delays can cause downtimes which can affect your productivity. Let us lead the transition process and we will shave off the migration time. In the meantime, you can continue your staff workflow and customer support will not be changed or will be in full flow as soon as possible.
Data Security with Trials
We handle records with care simply by enabling a trial phase. You can set up a trial before migration to detect and iron out any kind of possible errors and difficulties with the process. If you are happy with the result and no difficulties come up, it is a go with the importation.
Effortless Help Scout Import
Surely, the best benefit of using our tool is the simplest migration process. You do not need any apps to download or script to write for the process to start. Just a few clicks on the screen and you can leave everything to us.
High-Quality Ticket Migration
We are aware that you want everything migrated seamlessly with no data corruption. That is why we consistently test and upgrade our migration methods. Let us do everything and know that your data is out of harm’s way with our professionals.
Why it’s Worth Using our Data Transfer Tool
Data Security and Privacy Guaranteed
We understand that the contents of your records need to be safe. Data privacy will always be observed, and we go the extra length to keep your records secure. Any information during the migration process will be kept secret.
Quality Support 24/7
Should you have any questions, our professionals are always on standby to take care of them. We will help you through any process and supply additional support and details for any other queries until we’re sure the migration process is working as effectively as it can.
100% Data Integrity
Our professionals have worked tirelessly to optimize our migration service to ensure that your data will be well-preserved once imported into Help Scout. We will keep linked throughout the whole procedure so you can be aware of what data is being transferred and what records have been migrated all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automated Help Scout Migration
Import preparation
Preparation is crucial for a successful import outcome. To make certain the full process will end as planned, log in to your Help Scout account and make the needed custom fields and agent profiles. You will also have to disable all the triggers and automations.
Adding your Intercom
After you have done the preparation work, the following step is providing the credentials of your Intercom. The data is necessary for our import tool and specialists to get started the importation process.
Connecting Help Scout
Once you have linked your Intercom, it is high time to let our tool access your Help Scout account data. The migration wizard will guide you on what to do and when you give access to our tool, the tickets along with other data will be moved to their new system.
Correct your data migration
We can also import only the data that you need. Just select what records you want to import. If additional customization is necessary for you, just inform us. After that is ready, we will do the task of moving records from your Intercom and connecting them to the ticket fields you have set up.
Take a trial run
To ease your mind, you can demand a data migration test. Overview the way your data is going to be migrated into Help Scout. After the trial process, you will be able to view a limited amount of your data moving into Help Scout.
Help Scout Complete Migration
Once you are satisfied with a demo run, examined the import tool, and chatted with our team, we are now ready for the migration. Find an quiet time for your support department and finalize the import process.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data importation If you would like to get acquainted our service first, get in touch with our experts for a free demo. You will get a chance to overview the full process before beginning the real thing.
Migration to Help Scout with our specialists
Feeling concerned about manual moving records alone? Our experts are on standby for your call.