Importing Data to Help Scout from Ivanti
Switching from Ivanti is quite often a challenge. Oftentimes, help desk companies will try to dissuade you from importing your data to a new help desk. After all, they will lose a paying customer. Nevertheless, there exists a way to migrate your tickets as securely and effortlessly as possible.
Limited Transfer Support
Help Scout does offer migration instruments from Ivanti. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those platforms, you can load the CSV file or make use of their API. And to use the last option you must have an IT specialist inside your crew.
Lack of devoted IT Expert
If you cannot employ the import tool or it is not working effectively for you, the API approach might do the job. What you do is you write your own code within the rules of the documentation and use it for the data migration process.
This approach, however, will need an IT specialist to write a script. Chances are, the script might not work as expected.
Unguarded Data
CSV may be a quick way to compose your data in one document – but the trap is having to handle a number of variables that can change determined by your picking and character of data.
Consequently, your team won’t be able to test out result beforehand and get set for data loss after the transfer.
Let us Make Data Importation Effortless
Moving your records from Ivanti to Help Scout doesn't have to be hard. Do not spend your days going deep into the technical details and focus only on things that is vital such as the satisfaction rate of your customers. Here is how we can help import your information for you.
Import from Ivanti to Help ScoutHow Our Team Can Help You
Honed with years of development and knowledge, we are aware of the significance of data importation and why it should be completed as efficiently as possible.
We are adept with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, user, and other records will be moved to Help Scout unchanged. This is a list of what our team of specialists can do for you.
Swift Transition
Transferring your records should not last days or weeks. We realize exactly how delays may cause downtimes which can influence your workflow. Allow us to manage the migration process and we will slice off the transfer time. Meanwhile, you can continue your staff workflow and customer support will not be affected or will be resumed as fast as possible.
Ensure Data Safety with Tests
We handle records with care by simply enabling a demo stage. You can run tests before migration to identify and fix any kind of kinks and issues with the process. Once you are satisfied and no issues occur, it’s high time for the full import.
Hassle-free Data Import to Help Scout
Perhaps, the main perk of using our tool is the seamless migration process. It doesn’t require any programs to set up or script to write for the migration to happen. Just a few taps on the screen and you can leave everything to us.
High-Quality Ticket Import
We understand that you need everything moved effortlessly with no data breach. That is why we constantly test and update our migration methods. Leave everything to us and be certain that your data is safe and sound with our specialists.
Why you Should Use our Data Migration Services
Data Security and Privacy Ensured
We know that you need the contents of your data safe. Data security will always be appreciated, and we strive to protect your data. Any info during the import process will be kept confidential.
Dedicated Support 24/7
Should you have any questions, our team is always open to resolve them. We will assist you through the whole process and provide extra support and documentation for any other concerns until we’re sure the importation process is working as efficiently as possible.
100% Data Integrity
Our developers have worked 24/7 to refine our migration method to ensure that your records will be intact once migrated in to Help Scout. We will remain connected through the complete procedure so you can know what data is being transferred and what records have been imported successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Migration
Import preparing
Preparation is the key for a successful migration outcome. To make sure the full migration will pass correctly, log in to your Help Scout account and start creating the required custom fields and agent profiles. You will also need to turn off all the triggers and automations.
Connecting your Ivanti
After you have done the pre-steps, the next step is giving the access to your Ivanti. The info is required by our import tool and professionals to begin the migration process.
Accessing Help Scout
Once you have provided access to your Ivanti, it is high time to let our tool access your Help Scout account data. The migration tool will tell you what you should do and after you provide access to our tool, the tickets and other records will be moved to their destination help desk.
Adjust your data migration
We can also import only the records that you pick. Just tell what data you have to move. If added custom encoding is necessary for you, just let us know. After that is done, we will do the work of moving records from your Ivanti and matching them with the ticket fields you have created.
Do a trial run
To stop your worries, you can ask for a data migration demo. Overview the way your data is going to be moved into Help Scout. Following the testing phase, you will be able to see a small part of your data moving into Help Scout.
Help Scout Importation
Once you are content with a test run, examined the migration tool, and spoke to our professionals, we are now ready for the importation. Find an off-peak time for your support department and finalize the migration.
Hear from our satisfied clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data migration If you would like to check our service first, get in touch with our team to get a free demo. You will get an opportunity to follow the entire process before starting the full thing.
Import to Help Scout together with our team
Feeling squeamish about by-hand migrating records alone? Our professionals are ready for your call.