Importing Data to Help Scout from Jira Service Management
Exporting your data from Jira Service Management is often a challenge. Oftentimes, help desk software vendors will attempt to lock you up in their solution. The thing is, they are losing a paying customer. However, there is a way to import your data as securely and effectively as possible.
Minimal Transfer Support
Help Scout does deliver transfer services from Jira Service Management. The import instrument can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing information from those platforms, you can compile the CSV file or make use of their API. in order to make use of the last one you must have an IT developer in the team.
Absence of devoted IT Professional
if you fail to make use of the import tool or it is not working properly for you, the API method might do the job. What you do is you write your own code according to the documentation and use it for the data migration process.
This strategy, however, will need a coder to write a script. It’s possible the code might not work as intended.
Unprotected Data
CSV may be a fast method to put your data together in a single file – but the catch is having to manage a number of variables that can change according to your picking and character of records.
Consequently, your team won’t be able to check the data in advance and get set for data corruption after the transfer.
Allow us to Make Data Importation Effortless
Transferring your records from Jira Service Management to Help Scout should not be tricky. Do not spend your days learning the technical details and concentrate only on stuff that is vital such as the satisfaction rate of your clients. Here is how we can help import your data for you.
Import from Jira Service Management to Help ScoutHow We Can Assist
After years of practicing and expertise, we know everything about the importance of data transition and why it should be carried out as efficiently as possible.
We are skilled with dozens of help desks plus helpdesk-like software.
Every ticket, conversation, requester, and other records will be brought in Help Scout unchanged. This is a list of what we can do for you.
Smooth Migration
Moving your records should not last hours or days. We understand that delays may cause downtimes which can impact your workflow. Allow us to manage the transition process and we will slice off the transition time. In the meantime, you can continue your staff workflow and customer interactions will not be impacted or will be resumed as quickly as possible.
Ensure Data Safety with Testing
We handle records with care simply by providing a trial stage. You are able to run tests before the import to find and fix any kind of quirks and problems with the process. As soon as you are satisfied and no troubles emerge, it’s high time for the full import.
Simple Data Import to Help Scout
Definitely, the main advantage of using our tool is the no-frills import process. It doesn’t require any apps to set up or code to write for the migration to happen. Just a few clicks on the screen and you can pass everything to us.
Qualitative Ticket Import
We know that you need everything transferred seamlessly without any data breach. That is why we constantly check and update our migration tool. Rely your import on us and be certain that your data is secured with our specialists.
Why you Need to Use our Data Import Service
Security and Privacy Assured
We know that you need the contents of your data secure. Data security will always be respected, and we strive in order to keep your records secure. Any info during the transition process will be kept confidential.
Devoted Support 24/7
Should you have any questions, our support reps are always ready to answer them. We will help you through the whole process and provide extra assistance and documentation for any other concerns until we’re sure the migration process is going as proficiently as it can.
Full Data Integrity
Our team have worked restlessly to perfect our migration process so that your records will be intact once moved in to Help Scout. We will remain attached through the complete procedure so you can know what data is being moved and what data has been moved successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout Migration
Migration preparing
Preparation is important for a successful transfer outcome. To make certain the whole migration will pass correctly, sign in to your Help Scout account and start creating the required custom fields and agent profiles. You will also have to turn off all the triggers and automations.
Linking your Jira Service Management
After you have completed the preparations, the next part is providing the access to your Jira Service Management. The info is required by our migration tool and professionals to begin the importation .
Linking Help Scout
After you have provided access to your Jira Service Management, it is high time to link your Help Scout account to our tool. The migration tool will tell you what you should do and as soon as you provide access to our service, the tickets as well as other records will be moved to their destination help desk.
Modify your data migration
We can also migrate only the records that you need. Just select what data you want to move. If extra custom encoding is essential for you, just contact us. the moment that is finished, we will do the work of migrating data from your Jira Service Management and linking them with the ticket fields you have made.
Perform a trial run
To stop your worries, you can request a data migration test. See how your data is going to be migrated into Help Scout. Following the demo phase, you will be able to see a certain number of your data migrating to Help Scout.
Help Scout Full Import
As soon as you are pleased with a trial run, checked out the migration tool, and chatted with our professionals, we are now all set for the importation. Choose an quiet time for your support team and finalize the import process.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data import If you would like to test our tool first, contact our professionals to get a free trial run. You will get an opportunity to follow the whole procedure before setting up the full thing.
Transfer to Help Scout along with our specialists
Feeling worried about by-hand importing data on your own? Our experts are ready for your message.