Importing Data to Help Scout from Kayako Classic
Switching from Kayako Classic is quite often a problem. Oftentimes, help desk vendors will attempt to dissuade you from importing your support data to a new help desk. Well, they are losing a paying customer. However, there is a way to transfer your data as safely and effectively as possible.
Minimal Transfer Support
Help Scout does provide import methods from Kayako Classic. The import application can be used for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those systems, you can load the CSV file or make use of their API. and in order to take advantage of the last option you need to have an IT professional as part of your team.
Absence of devoted IT Specialist
if you fail to use the import tool or it is not working adequately for you, the API approach might work. What you do is you write your own migration code within the rules of the documentation and make use of it for the data importation process.
This way, however, will need a developer to write a script. There’s a high possibility that the script might not work as intended.
Unprotected Data
CSV may be a fast method to compile your data in a sole file – but the trap is having to handle a number of variables that can change determined by your picking and nature of records.
Consequently, your organization won’t have the ability to test out data previously and get set for data corruption after the migration.
Allow us to Make Data Importation Easier
Transferring your records from Kayako Classic to Help Scout musn’t be exhausting. No need to spend your days going deep into the technical aspect and concentrate only on stuff that is vital such as the contentment of your buyers. Here is how we can help import your data for you.
Import from Kayako Classic to Help ScoutHow We Can Assist
Armed with years of training and experience, we are aware of the significance of data importation and why it should be completed as proficiently as possible.
We are skilled with dozens of help desks plus helpdesk-like platforms.
Every ticket, conversation, contact, and other data will be moved to Help Scout intact. This is a list of what we may do for you.
Quick Importation
Moving your records should not take hours or days. We realize exactly how delays may cause downtimes which can influence your workflow. Entrust us with the transition process and we will slice off the migration time. In the meantime, you can continue your staff workflow and customer interactions will not be changed or will be resumed as quickly as possible.
Ensure Data Safety with Trials
We handle data with care by simply enabling a demo stage. You are able to set up a demo before the import to identify and fix any possible errors and issues with the process. If you are satisfied and no issues occur, it’s high time for the full import.
Simple Data Import to Help Scout
Definitely, the best benefit of using our tool is the simplest import process. You do not need any programs to download or code to write for the migration to take place. Just a few clicks on the screen and you can leave everything to us.
Qualitative Ticket Import
We know that you need everything migrated effortlessly with no data breach. That is why we consistently check and upgrade our migration tool. Leave everything to us and be certain that your data is out of harm’s way with our experts.
Why you Need to Use our Data Transfer Tool
Security and Privacy Guaranteed
We understand that you need the contents of your data secure. Data security will always be appreciated, and we strive in order to keep your records secure. Any info during the migration process will be kept private.
Devoted Support 24/7
Should you have any questions, our support reps are always on standby to take care of them. We will assist you through any process and provide extra assistance and details for any other questions until we’re sure the migration process is working as effectively as it can.
Total Data Integrity
Our team have worked tirelessly to optimize our migration tool to ensure that your records will be well-preserved once migrated in to Help Scout. We will stay connected through the complete process so you can understand what data is being transferred and what data has been migrated successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout Import Process
Migration preparing
Preparation is important for a successful import process. To make sure the full migration will end as planned, sign in to your Help Scout account and set up the necessary custom fields and agent profiles. You will also have to turn off all the triggers and automation rules.
Linking your Kayako Classic
After you have completed the preparation work, the following step is giving the credentials of your Kayako Classic. The info is required by our migration tool and professionals to start the importation process.
Linking Help Scout
As soon as you have attached your Kayako Classic, it is time to link your Help Scout account to our tool. The migration wizard will tell you what you should do and after you give access to our service, the tickets and other records will be imported to their target help desk.
Modify your data migration
We can also migrate only the records that you want. Just tell what records you have to move. If added customization is required for you, just let us know. After that is ready, we will do the job of moving data from your Kayako Classic and connecting them with the ticket fields you have set up.
Perform a trial run
To stop your worries, you can demand a data migration demo. Overview the way your data is going to be moved into Help Scout. Following the testing phase, you will be able to observe a small part of your data moving into Help Scout.
Help Scout Full Import
The moment you are satisfied with a demo run, checked out the import tool, and spoke to our team, we are now all set for the migration. Decide on an quiet time for your support department and initiate the import process.
Hear from our happy customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data importation If you would like to get acquainted our tool first, get in touch with our team to get a free trial run. You will get an opportunity to see the full process before beginning the entire thing.
Transfer to Help Scout with our experts
Feeling worried about by-hand moving data alone? Our professionals are ready for your message.