Importing Data to Help Scout from Kayako
Switching from Kayako can be a problem. Oftentimes, help desk vendors will try to lock you up in their solution. After all, they are going to lose a paying client. However, there exists a way to migrate your data as safely and successfully as possible.
Minimal Import Support
Help Scout does provide migration methods from Kayako. The import instrument can be used for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those systems, you can download the CSV file or employ their API. and in order to use the last one you must have an IT specialist inside your team.
Absence of Dedicated IT Specialist
if you fail to employ the import tool or it is not working adequately for you, the API method might work. What you do is you write your own migration code following the documentation and make use of it for the data migration process.
This way, however, will need an IT specialist to write a script. Chances are, the script might not work as intended.
Unprotected Data
CSV may be a fast method to compose your data in a sole file – but the catch is having to handle a number of variables that can change based on your choice and character of data.
Consequently, your company won’t be able to test out data in advance and get ready for data corruption after the migration.
Allow us to Make Data Migration Effortless
Migrating your data from Kayako to Help Scout musn’t be tricky. No need to spend your days with the technical aspect and concentrate only on things that is vital such as the loyalty of your customers. Here is how we can help transfer your data for you.
Import from Kayako to Help ScoutHow We Can Assist
Armed with years of development and expertise, we know everything about the importance of data importation and why it should be done as proficiently as possible.
We are familiar with dozens of help desks and helpdesk-like platforms.
Every ticket, conversation, user, and other records will be brought in Help Scout intact. This is a list of what we may do for you.
Quick Transition
Migrating your data should not last hours or days. We understand exactly how delays may cause downtimes which can affect your effectiveness. Allow us to manage the migration process and we will slice off the transfer time. Meanwhile, you can go on with your staff workflow and customer interactions will not be impacted or will be resumed as quickly as possible.
Data Safety with Trials
We handle records with care simply by providing a demo stage. You are able to set up a demo before the import to detect and fix any kind of kinks or difficulties with the process. As soon as you are satisfied and no issues arise, it is a go with the importation.
Effortless Help Scout Import
Surely, the main perk of using our tool is the simplest import process. You do not need any programs to download or code to write for the import to happen. Just a few taps on the screen and you can pass everything to us.
Qualitative Ticket Migration
We are aware that you want everything migrated seamlessly without any data breach. That is why we consistently check and upgrade our migration tool. Let us do everything and be certain that your data is safe and sound with our specialists.
Why it’s Worth Using our Data Migration Tool
Security and Privacy Ensured
We understand that you need the contents of your data secure. Data security will always be observed, and we work hard in order to protect your data. Any info during the import process will be kept confidential.
Quality Support 24/7
Should you have any questions, our professionals are always open to take care of them. We will help you through any process and provide extra assistance and details for any other concerns until we’re sure the importation process is going as efficiently as possible.
Total Data Integrity
Our professionals have worked 24/7 to optimize our migration process so that your records will be well-preserved once imported directly into Help Scout. We will remain linked through the complete procedure so you can know what data is being transferred and what data has been moved successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automated Help Scout Migration
Migration preparation
Preparation is crucial for a successful migration outcome. To make certain the whole migration will end as planned, sign in to your Help Scout account and set up the required custom fields and agent profiles. You will also need to turn off all the triggers and automations.
Adding your Kayako
After you have completed the pre-steps, the following step is providing the credentials of your Kayako. The info is required by our migration tool and experts to begin the migration .
Connecting Help Scout
As soon as you have connected your Kayako, it is high time to link your Help Scout account to our tool. The migration wizard will tell you what you should do and when you give access to our service, the tickets along with other records will be moved to their destination platform.
Correct your data migration
We can also migrate only the data that you need. Just select what records you have to move. If additional customization is required for you, just inform us. the moment that is done, we will do the work of moving data from your Kayako and linking them with the ticket fields you have created.
Take a trial run
To relieve your mind, you can demand a data migration test. See how your data is going to be moved into Help Scout. Following the trial stage, you will be able to see a limited amount of your data migrating to Help Scout.
Help Scout Complete Migration
The moment you are content with a demo run, checked out the import tool, and spoke to our team, we are now all set for the migration. Decide on an off-peak time for your support team and begin the migration.
Hear from our happy clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data migration If you would like to get acquainted our tool first, contact our team to get a free trial run. You will get a possibility to follow the entire procedure before starting the full thing.
Migration to Help Scout together with our specialists
Feeling concerned about manual moving data on your own? Our professionals are ready for your message.