Importing Data to Help Scout from Kustomer
Migrating your data from Kustomer can be a challenge. Oftentimes, help desk software vendors will try to lock you up in their solution. After all, they will lose a paying customer. Nevertheless, there is a way to transfer your records as properly and efficiently as possible.
Minimal Transfer Support
Help Scout does provide transfer services from Kustomer. The import tool can be used for Zendesk, Desk, and UserVoice.
If you are not importing data from those systems, you can download the CSV file or use their API. in order to use the last one you must have an IT specialist in your crew.
Absence of devoted IT Professional
if you fail to make use of the import tool or it is not working properly for you, the API option might work. Basically, you write your own migration code following the documentation and put it to use for the data migration process.
This way, however, will demand an IT specialist to write a script. Chances are, the code might not work as wanted.
Unprotected Data
CSV may be a fast method to put your data together in a single file – but the trap is having to cope with a multitude of variables that can change based on your selection and character of data.
Therefore, your team won’t manage to check the result previously and prepare for data altering after the transition.
Allow us to Make Data Importation Effortless
Moving your records from Kustomer to Help Scout should not be tricky. No need to waste your time with the technical details and concentrate only on things that important such as the satisfaction rate of your customers. Here is how we can help import your records for you.
Import from Kustomer to Help ScoutHow We Can Assist
Armed with years of practicing and knowledge, we understand the significance of data migration and why it must be done as successfully as possible.
We are adept with dozens of help desks plus helpdesk-like software.
Every ticket, conversation, requester, and other records will be imported to Help Scout intact. Here is a rundown of what our team of professionals can do for you.
Quick Migration
Transferring your records should not last hours or days. We realize how delays can cause downtimes which can affect your productivity. Allow us to manage the migration process and we will cut off the transfer time. Meanwhile, you can continue your staff workflow and customer assistance will not be changed or will be resumed as soon as possible.
Ensure Data Safety with Testing
We handle records with care by enabling a testing phase. You can run tests before the import to detect and correct any kind of kinks and difficulties with the process. If you are satisfied and no errors come up, it’s time to start with the importation.
Hassle-free Data Import to Help Scout
Perhaps, the main advantage of using our tool is the no-frills import process. You do not need any software to download or script to write for the process to happen. Just a few taps on the screen and you can pass everything to us.
Qualitative Ticket Import
We understand that you need everything transferred smoothly with no data corruption. That is why we consistently test and update our migration tool. Let us do everything and be sure that your data is safe and sound with our professionals.
Why you Should Use our Data Import Service
Security and Privacy Assured
We understand that the contents of your files and tickets have to be safe. Data privacy will always be observed, and we go the extra length in order to protect your data. Any details during the import process will be kept secret.
Dedicated Support 24/7
Should you have any questions, our team is always ready to answer them. We will walk you through any process and supply additional support and documentation for any other concerns until we’re sure the importation process is going as efficiently as possible.
Total Data Integrity
Our developers have worked restlessly to perfect our migration process to ensure that your data will be well-preserved once imported into Help Scout. We will remain linked through the entire procedure so you can be aware of what data is being moved and what records have been migrated successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Migration
Migration preparing
Preparation is the key for a successful transfer outcome. To ensure the full process will end as planned, log in to your Help Scout account and create the required custom fields and agent profiles. You will also need to switch off all the triggers and automations.
Connecting your Kustomer
After you have completed the preparations, the next part is supplying the credentials of your Kustomer. The data is necessary for our import tool and specialists to begin the migration .
Accessing Help Scout
As soon as you have attached your Kustomer, it is high time to link your Help Scout account to our tool. The migration wizard will guide you on what to do and when you provide access to our service, the tickets along with other files will be moved to their new help desk.
Adjust your data migration
We can also migrate only the records that you pick. Just check what records you need to import. If additional custom encoding is essential for you, just inform us. the moment that is done, we will do the task of migrating records from your Kustomer and connecting them with the ticket fields you have made.
Do a trial run
To stop your worries, you can request a data migration trial. Overview the way your data is going to be migrated into Help Scout. After the trial process, you will be able to see a limited amount of your data migrating to Help Scout.
Help Scout Importation
The moment you are pleased with a trial run, checked out the import tool, and conversed with our team, we are now ready for the importation. Choose an off-peak time for your support team and finalize the migration.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data import If you would like to test our tool first, get in touch with our specialists for a free demo. You will get a chance to follow the entire procedure before starting the real thing.
Import to Help Scout along with our team
Feeling squeamish about by-hand importing data alone? Our specialists are on standby for your call.