Importing Data to Help Scout from Live Agent
Migrating tickets from Live Agent can be a problem. Oftentimes, help desk companies will try to lock you up in their solution. Well, they are losing a paying customer. However, there exists a way to migrate your tickets as properly and effortlessly as possible.
Minimal Transfer Support
Help Scout does deliver transfer instruments from Live Agent. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those help desks, you can download the CSV file or make use of their API. And to utilize the last mentioned you need to have an IT professional inside your team.
Absence of devoted IT Expert
if you fail to make use of the import tool or it is not working effectively for you, the API approach might do the job. What you do is you write your own script following the documentation and utilize it for the data transition process.
This approach, however, will need a developer to write a script. There’s a high possibility that the code might not work as planned.
Unprotected Data
CSV may be a fast method to put your data together in one file – but the challenge is having to manage a multitude of variables that can change based on your picking and type of data.
Consequently, your organization won’t be able to check the data previously and prepare for data loss after the transition.
Allow us to Make Data Importation Easier
Moving your records from Live Agent to Help Scout doesn't have to be difficult. Do not spend your time with the technical aspect and focus only on things that is vital such as the contentment of your buyers. Here is how we can help import your info for you.
Import from Live Agent to Help ScoutHow We Can Assist
After years of practicing and experience, we are aware of the value of data transition and why it must be done as effectively as possible.
We are adept with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, requester, and other data will be moved to Help Scout unchanged. This is a rundown of what we may do for you.
Smooth Migration
Transferring your records should not take hours or days. We know that delays can cause downtimes which can affect your workflow. Let us lead the migration process and we will slice off the migration time. In the meantime, you can continue your staff workflow and customer service will not be changed or will be in full flow as fast as possible.
Ensure Data Safety with Tests
We handle data with care by simply offering a trial phase. You are able to set up a demo before migration to find and fix any possible errors and difficulties with the process. If you are happy with the result and no issues occur, it’s high time for the full import.
Hassle-free Data Import to Help Scout
Perhaps, the main advantage of using our tool is the seamless import process. It doesn’t require any apps to install or code to write for the migration to start. Just a few taps on the screen and you can pass everything to us.
Qualitative Ticket Import
We understand that you need everything moved effortlessly without the data breach. That is why we continuously check and upgrade our migration methods. Rely your import on us and be certain that your data is out of harm’s way with our specialists.
Why you Should Use our Data Import Services
Security and Privacy Assured
We know that you need the contents of your data secure. Data privacy will always be observed, and we strive to protect your data. Any info during the migration process will be kept confidential.
Dedicated Support 24/7
Should you have any questions, our team is always ready to resolve them. We will assist you through the whole process and provide additional assistance and details for any other queries until we’re sure the importation process is operating as effectively as it can.
Full Data Integrity
Our developers have worked restlessly to refine our migration process in order that your records will be unaltered once imported in to Help Scout. We will keep attached through the complete process so you can know what data is being moved and what data has been migrated all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Import Process
Migration preparing
Preparation is the key for a successful transfer process. To make sure the complete migration will be correct, sign in to your Help Scout account and make the needed custom fields and agent profiles. You will also need to turn off all the triggers and automation rules.
Connecting your Live Agent
After you have completed the preparations, the next step is giving the access to your Live Agent. The info is necessary for our migration tool and professionals to get started the migration .
Accessing Help Scout
After you have attached your Live Agent, it is time to link your Help Scout account to our tool. The migration tool will tell you what to do and when you give access to our tool, the tickets as well as other records will be imported to their destination help desk.
Adjust your data migration
We can also migrate only the records that you want. Just tell what data you want to import. If additional customization is necessary for you, just contact us. As soon as that is ready, we will do the work of migrating data from your Live Agent and connecting them to the ticket fields you have created.
Do a trial run
To stop your worries, you can ask for a data migration demo. Follow how your data is going to be migrated into Help Scout. After the trial phase, you will be able to view a certain number of your data entering Help Scout.
Help Scout Importation
As soon as you are pleased with a test run, checked out the migration tool, and chatted with our specialists, we are now all set for the migration. Find an off-peak time for your support team and initiate the import process.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data import If you would like to check our tool first, reach out to our team for a free trial run. You will get an opportunity to overview the complete procedure before beginning the full thing.
Import to Help Scout along with our experts
Feeling squeamish about by-hand migrating data by yourself? Our experts are on standby for your message.