Importing Data to Help Scout from Manage Engine
Migrating your data from Manage Engine can be a challenge. Oftentimes, help desk software vendors will attempt to dissuade you from importing your data to a new help desk. Well, they will lose a paying client. However, there exists a way to transfer your data as properly and successfully as possible.
Limited Transfer Support
Help Scout does present transfer services from Manage Engine. The import application can be used for Zendesk, Desk, and UserVoice.
If you are not importing records from those systems, you can download the CSV file or use their API. in order to take advantage of the latter you need to have an IT expert as part of your team.
Lack of devoted IT Professional
If you cannot make use of the import tool or it is not working properly for you, the API approach might work. Basically, you write your own migration code following the documentation and use it for the data transition process.
This strategy, however, will need a developer to write a script. There’s a chance the migration code might not work as planned.
Unguarded Data
CSV may be a quick way to put your data together in a single file – but the trap is having to handle a multitude of variables that can change based on your selection and type of records.
Consequently, your organization won’t have the ability to review the data previously and prepare for data corruption after the transition.
Let us Make Data Importation Easier
Moving your records from Manage Engine to Help Scout should not be difficult. No need to waste your time with the technical details and concentrate only on stuff that is vital such as the contentment of your users. Here is how we can help transfer your info for you.
Import from Manage Engine to Help ScoutHow Our Team Can Help You
Having years of practicing and expert skill, we are aware of the significance of data importation and why it must be done as efficiently as possible.
We are adept with dozens of help desks plus helpdesk-like software.
Every ticket, conversation, requester, and other data will be moved to Help Scout intact. Here is a rundown of what we can do for you.
Fast Migration
Transferring your records should not take hours or days. We realize exactly how delays can cause downtimes which can affect your productivity. Let us lead the transition process and we will slice off the migration time. Meanwhile, you can go on with your staff workflow and customer service will not be changed or will be resumed as quickly as possible.
Ensure Data Safety with Testing
We handle data with care by simply enabling a demo phase. You are able to run tests before the import to find and fix any twists or problems with the process. If you are satisfied and no problems come up, it’s time to start with the importation.
Hassle-free Data Import to Help Scout
Perhaps, the main advantage of using our tool is the no-frills import process. You do not need any programs to download or code to write for the process to start. Just a few clicks on the screen and you can leave everything to us.
High-Quality Ticket Import
We understand that you need everything transferred effortlessly with no data corruption. That is why we consistently check and update our migration tool. Rely your import on us and be certain that your data is out of harm’s way with our experts.
Why you Should Use our Data Import Service
Data Security and Privacy Assured
We understand that the contents of your files and tickets have to be secure. Data privacy will always be observed, and we go the extra length in order to keep your records secure. Any info during the migration process will be kept private.
Dedicated Support 24/7
Should you have any questions, our team is always ready to answer them. We will assist you through any process and supply additional assistance and documentation for any other queries until we’re sure the migration process is running as effectively as possible.
Complete Data Integrity
Our developers have worked restlessly to perfect our migration process to ensure that your data will be well-preserved once imported into Help Scout. We will keep attached through the complete process so you can understand what data is being migrated and what data has been migrated successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Import Process
Import preparing
Preparation is the key for a successful transfer process. To make sure the full process will end as planned, sign in to your Help Scout account and start creating the needed custom fields and agent profiles. You will also have to turn off all the triggers and automation rules.
Connecting your Manage Engine
After you have done the preparations, the next part is giving the credentials of your Manage Engine. The data is necessary for our migration tool and specialists to get started the importation process.
Accessing Help Scout
When you have provided access to your Manage Engine, it is time to link your Help Scout account to our tool. The migration wizard will guide you on what to do and when you provide access to our service, the tickets as well as other records will be imported to their target platform.
Adjust your data migration
We can also import only the records that you choose. Just tell what records you have to import. If additional custom encoding is essential for you, just contact us. Once that is ready, we will do the job of importing data from your Manage Engine and connecting them with the ticket fields you have set up.
Do a trial run
To stop your worries, you can request a data migration demo. Overview the way your data is going to be moved into Help Scout. After the trial process, you will be able to view a certain number of your data going into Help Scout.
Help Scout Importation
If you are pleased with a trial run, checked out the import tool, and spoke to our team, we are now all set for the importation. Choose an quiet time for your support department and initiate the migration.
Hear from our satisfied buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data import If you would like to test our tool first, get in touch with our experts for a free trial run. You will get a chance to overview the full process before beginning the entire thing.
Import to Help Scout along with our professionals
Feeling squeamish about by-hand importing data alone? Our professionals are on standby for your message.