Importing Data to Help Scout® from NinjaOne
Migrating your data from NinjaOne is quite often a challenge. Oftentimes, help desk vendors will attempt to dissuade you from importing your data to a new help desk. Well, they are losing a paying client. However, there is a way to migrate your records as securely and effortlessly as possible.
Limited Transfer Support
Help Scout® does present migration services from NinjaOne. The import instrument can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing records from those systems, you can load the CSV file or make use of their API. and in order to take advantage of the latter you must have an IT professional inside your team.
Lack of devoted IT Professional
If you cannot employ the import tool or it is not working properly for you, the API method might do the job. Basically, you write your own migration code within the rules of the documentation and put it to use for the data migration process.
This method, however, will require a developer to write a script. There’s a high possibility that the script might not work as planned.
Unguarded Data
CSV may be a quick way to compose your data in a single file – but the trap is having to cope with a multitude of variables that can change determined by your picking and character of records.
As a result, your company won’t be able to test out data previously and get ready for data altering after the transfer.
Let us Make Data Importation Easier
Moving your records from NinjaOne to Help Scout® should not be tricky. Do not waste your time going deep into the technical details and concentrate only on stuff that matter such as the loyalty of your buyers. Here is how we can help transfer your info for you.
Import from NinjaOne to Help Scout®How Our Team Can Help You
Having years of development and experience, we know everything about the significance of data migration and why it must be completed as successfully as possible.
We are adept with dozens of help desks plus helpdesk-like software.
Every ticket, conversation, user, and other data will be brought in Help Scout® unchanged. Here is a rundown of what we can do for you.
Fast Transition
Transferring your records should not take hours or days. We realize how delays can cause downtimes which can influence your workflow. Allow us to manage the transition process and we will shave off the migration time. In the meantime, you can go on with your staff workflow and customer service will not be changed or will be in full flow as soon as possible.
Ensure Data Safety with Testing
We handle data with care simply by enabling a testing phase. You are able to run tests before the import to identify and iron out any kind of possible errors or problems with the process. If you are happy with the result and no issues come up, it’s high time for the full import.
Hassle-free Data Import to Help Scout®
Perhaps, the main perk of using our tool is the no-frills import process. It doesn’t require any software to download or code to write for the migration to happen. Just a few clicks on the screen and you can leave everything to us.
High-Quality Ticket Import
We understand that you need everything transferred seamlessly with no data corruption. That is why we consistently check and update our migration tool. Leave everything to us and know that your data is out of harm’s way with our specialists.
Why you Should Use our Data Migration Service
Data Security and Privacy Ensured
We know that the contents of your files and tickets have to be secure. Data privacy will always be appreciated, and we strive in order to keep your records secure. Any information during the migration process will be kept confidential.
Dedicated Support 24/7
Should you have any questions, our team is always open to answer them. We will help you through the whole process and supply additional assistance and documentation for any other concerns until we’re sure the migration process is running as effectively as it can.
Complete Data Integrity
Our developers have worked 24/7 to perfect our migration process to ensure that your data will be well-preserved once migrated in to Help Scout®. We will remain connected throughout the whole procedure so you can know what data is being transferred and what data has been migrated all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout® Import Process
Import preparing
Preparation is the key for a successful migration process. To make certain the full process will end as planned, sign in to your Help Scout® account and create the required custom fields and agent profiles. You will also have to disable all the triggers and automations.
Connecting your NinjaOne
After you have done the pre-steps, the next part is providing the access to your NinjaOne. The data is necessary for our migration tool and professionals to begin the importation process.
Accessing Help Scout®
When you have attached your NinjaOne, it is time to link your Help Scout® account to our tool. The migration tool will guide you on what to do and after you provide access to our service, the tickets and other data will be moved to their destination platform.
Adjust your data migration
We can also import only the records that you want. Just select what data you need to import. If added custom encoding is required for you, just let us know. Once that is ready, we will do the work of moving data from your NinjaOne and connecting them to the ticket fields you have prepared.
Do a trial run
To stop your worries, you can request a data migration test. Overview the way your data is going to be migrated into Help Scout®. After the testing phase, you will be able to see a small part of your data going into Help Scout®.
Help Scout® Importation
If you are content with a trial run, checked out the migration tool, and conversed with our team, we are now all set for the importation. Decide on an quiet time for your support department and begin the import process.
Hear from our satisfied clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data migration If you would like to test our tool first, get in touch with our experts for a free trial run. You will get an opportunity to follow the full process before beginning the full thing.
Import to Help Scout® together with our experts
Feeling squeamish about by-hand importing data alone? Our specialists are on standby for your message.