Importing Data to Help Scout from Oracle Service Cloud (RightNow)
Exporting your data from Oracle Service Cloud (RightNow) is quite often a problem. Oftentimes, vendors will try to lock you up in their solution. After all, they are going to lose a paying client. However, there exists a way to import your data as properly and efficiently as possible.
Limited Import Support
Help Scout does offer transfer services from Oracle Service Cloud (RightNow). The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing information from those platforms, you can load the CSV file or employ their API. so you can use the last one you must have an IT specialist in your team.
Lack of Dedicated IT Professional
If you cannot make use of the import tool or it is not working properly for you, the API approach might do the job. What you do is you write your own code within the rules of the documentation and utilize it for the data importation process.
This technique, however, will demand an IT specialist to write a script. Chances are, the migration code might not work as intended.
Unguarded Data
CSV may be a quick way to put your data together in a single document – but the catch is having to cope with a number of variables that can change determined by your choice and nature of data.
Therefore, your team won’t have the ability to review the data in advance and get ready for data corruption after the transition.
Let us Make Data Migration Effortless
Migrating your data from Oracle Service Cloud (RightNow) to Help Scout should not be challenging. Do not spend your days going deep into the technical aspect and focus only on things that important such as the satisfaction rate of your customers. Here is how we can help transfer your data for you.
Import from Oracle Service Cloud (RightNow) to Help ScoutHow Our Team Can Help You
Honed with years of practicing and expertise, we are aware of the importance of data migration and why it should be completed as effectively as possible.
We are familiar with dozens of help desks and helpdesk-like software.
Every ticket, conversation, requester, and other records will be moved to Help Scout unchanged. This is a list of what our team of specialists may do for you.
Swift Migration
Migrating your data should not last days or weeks. We understand how delays may cause downtimes which can influence your effectiveness. Entrust us with the migration process and we will cut off the transfer time. Meanwhile, you can go on with your staff workflow and customer interactions will not be impacted or will be resumed as quickly as possible.
Data Security with Testing
We handle records with care by simply providing a testing stage. You can set up a trial before migration to detect and correct any kind of kinks or issues with the process. As soon as you are satisfied and no errors emerge, it is a go with the importation.
Effortless Help Scout Import
Surely, the main advantage of using our tool is the no-frills migration process. It doesn’t require any software to set up or script to write for the import to take place. Just a few taps on the screen and you can pass everything to us.
High-Quality Ticket Migration
We are aware that you want everything transferred effortlessly without any data breach. That is why we constantly test and upgrade our migration methods. Let us do everything and be sure that your data is safe and sound with our experts.
Why it’s Worth Using our Data Import Service
Data Security and Privacy Assured
We know that you need the contents of your data safe. Data security will always be appreciated, and we work hard to protect your data. Any details during the import process will be kept private.
Quality Support 24/7
Should you have any questions, our professionals are always ready to answer them. We will assist you through the whole process and provide extra support and details for any other questions until we’re sure the importation process is going as efficiently as possible.
100% Data Integrity
Our professionals have worked restlessly to perfect our migration method so that your records will be intact once migrated directly into Help Scout. We will stay linked through the entire procedure so you can understand what data is being migrated and what data has been moved successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automated Help Scout Migration
Import preparation
Preparation is crucial for a successful transfer outcome. To make sure the whole migration will pass correctly, log in to your Help Scout account and make the necessary custom fields and agent profiles. You will also need to switch off all the triggers and automations.
Adding your Oracle Service Cloud (RightNow)
After you have done the preparations, the next part is giving the access to your Oracle Service Cloud (RightNow). The info is required by our import tool and experts to start the migration .
Connecting Help Scout
Once you have connected your Oracle Service Cloud (RightNow), it is high time to let our tool access your Help Scout account data. The migration tool will tell you what you should do and after you give access to our tool, the tickets along with other files will be moved to their target platform.
Correct your data migration
We can also import only the data that you need. Just tell what data you need to move. If added customization is needed for you, just inform us. the moment that is done, we will do the job of importing data from your Oracle Service Cloud (RightNow) and linking them with the ticket fields you have made.
Take a trial run
To ease your mind, you can request a data migration demo. See how your data is going to be migrated into Help Scout. Following the testing stage, you will be able to observe a limited amount of your data migrating to Help Scout.
Help Scout Complete Migration
Once you are pleased with a trial run, examined the migration tool, and conversed with our professionals, we are now ready for the migration. Pick an off-peak time for your support team and finalize the migration.
Hear from our satisfied buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data import If you would like to test our service first, contact our professionals to get a free demo. You will get a possibility to see the entire procedure before starting the entire thing.
Migration to Help Scout along with our specialists
Feeling concerned about manual importing records on your own? Our specialists are ready for your call.