Importing Data to Help Scout from osTicket
Exporting your data from osTicket can be a problem. Oftentimes, help desk vendors will attempt to dissuade you from importing tickets to a new help desk. The thing is, they will lose a paying customer. However, there exists a way to transfer your data as safely and effectively as possible.
Minimal Transfer Support
Help Scout does deliver transfer instruments from osTicket. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing records from those platforms, you can download the CSV file or employ their API. and in order to make use of the last option you need to have an IT specialist within your team.
Absence of devoted IT Expert
if you fail to make use of the import tool or it is not working effectively for you, the API approach might do the job. Basically, you write your own code following the documentation and utilize it for the data importation process.
This method, however, will demand a coder to write a script. Chances are, the script might not work as planned.
Unprotected Data
CSV may be a fast method to put your data together in one file – but the trap is having to handle a number of variables that can change based on your choice and nature of records.
Therefore, your business won’t have the ability to test out data in advance and get set for data corruption after the migration.
Allow us to Make Data Importation Easier
Migrating your records from osTicket to Help Scout doesn't have to be tough. Do not waste your days with the technical aspect and concentrate only on stuff that important such as the satisfaction of your customers. Here is how we can help import your info for you.
Import from osTicket to Help ScoutHow We Can Assist
After years of practicing and expert skill, we are aware of the significance of data importation and why it should be done as effectively as possible.
We are familiar with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, requester, and other data will be moved to Help Scout unchanged. Here is a list of what we may do for you.
Smooth Migration
Migrating your records should not take hours or days. We realize exactly how delays may cause downtimes which can affect your effectiveness. Entrust us with the transition process and we will cut off the transition time. Meanwhile, you can continue your staff workflow and customer service will not be impacted or will be in full flow as quickly as possible.
Ensure Data Safety with Tests
We handle data with care by simply enabling a demo stage. You are able to set up a demo before the import to detect and correct any kinks and problems with the process. As soon as you are happy with the result and no problems come up, it’s high time for the full import.
Effortless Data Import to Help Scout
Surely, the main advantage of using our tool is the seamless import process. It doesn’t require any programs to set up or code to write for the import to take place. Just a few clicks on the screen and you can leave everything to us.
Qualitative Ticket Import
We are aware that you need everything moved effortlessly with no data corruption. That is why we constantly check and upgrade our migration tool. Let us do everything and be sure that your data is secured with our experts.
Why it’s Worth Using our Data Import Services
Security and Privacy Assured
We know that the contents of your records have to be secure. Data security will always be observed, and we work hard in order to keep your records secure. Any details during the transition process will be kept private.
Quality Support 24/7
Should you have any questions, our professionals are always ready to resolve them. We will assist you through the whole process and supply extra assistance and details for any other questions until we’re sure the migration process is working as proficiently as possible.
Full Data Integrity
Our professionals have worked restlessly to refine our migration tool to ensure that your data will be intact once imported directly into Help Scout. We will stay linked through the entire process so you can understand what data is being transferred and what data has been moved all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automatic Help Scout Import Process
Migration preparing
Preparation is crucial for a successful transfer process. To make sure the full process will pass correctly, sign in to your Help Scout account and make the necessary custom fields and agent profiles. You will also have to switch off all the triggers and automation rules.
Adding your osTicket
After you have completed the preparations, the next step is giving the access to your osTicket. The data is required by our migration tool and experts to start the importation process.
Connecting Help Scout
After you have provided access to your osTicket, it is time to link your Help Scout account to our tool. The migration tool will guide you on what you should do and when you give access to our service, the tickets along with other files will be imported to their target system.
Correct your data migration
We can also migrate only the records that you choose. Just tell what data you have to move. If additional customization is required for you, just inform us. After that is finished, we will do the job of moving data from your osTicket and linking them to the ticket fields you have created.
Take a trial run
To stop your worries, you can ask for a data migration demo. Overview the way your data is going to be moved into Help Scout. Following the trial stage, you will be able to observe a limited amount of your data moving into Help Scout.
Help Scout Complete Migration
As soon as you are pleased with a test run, checked out the migration tool, and spoke to our professionals, we are now all set for the migration. Decide on an quiet time for your support department and start the migration.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data import If you would like to check our tool first, get in touch with our experts to get a free trial run. You will get a possibility to see the whole process before setting up the entire thing.
Migration to Help Scout along with our professionals
Feeling concerned about by-hand migrating data alone? Our professionals are ready for your message.