Importing Data to Help Scout from Reamaze
Migrating tickets from Reamaze is often a problem. Oftentimes, help desk companies will try to dissuade you from importing your data to a new help desk. The thing is, they will lose a paying client. Nevertheless, there exists a way to import your tickets as properly and efficiently as possible.
Minimal Transfer Support
Help Scout does deliver import instruments from Reamaze. The import instrument can be used for Zendesk, Desk, and UserVoice.
If you are not importing data from those help desks, you can compile the CSV file or use their API. And to use the last option you must have an IT expert as part of your crew.
Absence of devoted IT Expert
if you fail to use the import tool or it is not working effectively for you, the API method might work. Basically, you write your own script according to the documentation and utilize it for the data transition process.
This way, however, will demand a coder to write a script. There’s a chance the code might not work as expected.
Unprotected Data
CSV may be a fast method to compile your data in one document – but the challenge is having to cope with a multitude of variables that can change according to your selection and type of data.
Therefore, your team won’t have the ability to check the result in advance and prepare for data loss after the transition.
Allow us to Make Data Importation Effortless
Moving your records from Reamaze to Help Scout doesn't have to be challenging. No need to waste your time learning the technical aspect and focus only on things that important such as the satisfaction rate of your users. Here is how we can help transfer your information for you.
Import from Reamaze to Help ScoutHow We Can Assist
After years of training and expertise, we know everything about the value of data migration and why it must be carried out as effectively as possible.
We are adept with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, contact, and other records will be brought in Help Scout intact. Here is a rundown of what we may do for you.
Smooth Importation
Transferring your records should not last days or weeks. We know how delays can cause downtimes which can impact your productivity. Let us lead the migration process and we will cut off the transition time. Meanwhile, you can go on with your staff workflow and customer support will not be impacted or will be in full flow as fast as possible.
Ensure Data Safety with Tests
We handle records with care simply by offering a testing phase. You are able to set up a demo before migration to find and correct any kind of twists or problems with the process. As soon as you are happy with the result and no troubles come up, it’s time to start with the importation.
Hassle-free Data Import to Help Scout
Perhaps, the best benefit of using our tool is the seamless migration process. You do not need any software to install or code to write for the process to start. Just a few taps on the screen and you can leave everything to us.
Qualitative Ticket Import
We understand that you need everything moved seamlessly without the data corruption. That is why we continuously check and upgrade our migration methods. Rely your import on us and be sure that your data is secured with our experts.
Why you Should Use our Data Transfer Services
Security and Privacy Guaranteed
We understand that the contents of your files and tickets have to be safe. Data privacy will always be respected, and we go the extra length to protect your data. Any details during the transition process will be kept private.
Dedicated Support 24/7
Should you have any questions, our team is always on standby to resolve them. We will help you through any process and supply additional assistance and details for any other queries until we’re sure the importation process is working as proficiently as possible.
Full Data Integrity
Our developers have worked tirelessly to refine our migration method in order that your data will be unaltered once moved into Help Scout. We will keep attached through the entire procedure so you can understand what data is being moved and what records have been moved all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Migration
Migration preparing
Preparation is the key for a successful import outcome. To make certain the complete process will be correct, sign in to your Help Scout account and make the needed custom fields and agent profiles. You will also need to switch off all the triggers and automations.
Connecting your Reamaze
After you have completed the preparation work, the next step is providing the credentials of your Reamaze. The data is necessary for our migration tool and specialists to get started the migration process.
Accessing Help Scout
After you have provided access to your Reamaze, it is high time to let our tool access your Help Scout account data. The migration wizard will guide you on what to do and as soon as you give access to our tool, the tickets as well as other files will be moved to their target customer service platform.
Adjust your data migration
We can also migrate only the records that you need. Just select what records you need to import. If extra customization is necessary for you, just contact us. After that is finished, we will do the job of migrating records from your Reamaze and linking them to the ticket fields you have prepared.
Do a trial run
To stop your worries, you can ask for a data migration test. Follow how your data is going to be migrated into Help Scout. After the demo process, you will be able to view a certain number of your data moving into Help Scout.
Help Scout Importation
As soon as you are satisfied with a test run, examined the import tool, and conversed with our specialists, we are now all set for the migration. Find an off-peak time for your support department and finalize the migration.
Hear from our happy customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data importation If you would like to check our service first, reach out to our specialists for a free trial run. You will get a chance to overview the entire process before setting up the entire thing.
Import to Help Scout with our specialists
Feeling squeamish about by-hand migrating records by yourself? Our specialists are on standby for your message.