Importing Data to Help Scout from ServiceDesk Plus
Switching from ServiceDesk Plus is quite often a challenge. Oftentimes, help desk companies will try to lock you up in their solution. The thing is, they will lose a paying client. Nevertheless, there exists a way to import your records as properly and efficiently as possible.
Minimal Transfer Support
Help Scout does provide transfer instruments from ServiceDesk Plus. The import instrument can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing records from those platforms, you can load the CSV file or use their API. And to use the last one you need to have an IT expert inside your crew.
Absence of devoted IT Expert
if you fail to make use of the import tool or it is not working effectively for you, the API method might do the job. Basically, you write your own code within the rules of the documentation and put it to use for the data transition process.
This technique, however, will require a coder to write a script. There’s a chance the migration code might not work as expected.
Unprotected Data
CSV may be a fast method to put your data together in one document – but the trap is having to cope with a number of variables that can change determined by your selection and type of data.
As a result, your organization won’t manage to review the result in advance and get set for data altering after the transition.
Allow us to Make Data Importation Easier
Migrating your records from ServiceDesk Plus to Help Scout doesn't have to be confusing. Do not waste your days going deep into the technical details and focus only on things that matter such as the contentment of your users. Here is how we can help transfer your information for you.
Import from ServiceDesk Plus to Help ScoutHow We Can Assist
Armed with years of practicing and expert skill, we know everything about the significance of data migration and why it should be completed as successfully as possible.
We are familiar with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, requester, and other data will be brought in Help Scout unchanged. Here is a list of what our team of professionals can do for you.
Quick Migration
Migrating your records should not take days or weeks. We realize how delays may cause downtimes which can influence your productivity. Let us lead the migration process and we will shave off the transition time. Meanwhile, you can go on with your staff workflow and customer support will not be impacted or will be in full flow as soon as possible.
Ensure Data Safety with Tests
We handle data with care simply by enabling a testing stage. You can run tests before migration to identify and iron out any twists or problems with the process. As soon as you are happy with the result and no errors occur, it’s time to start with the importation.
Effortless Data Import to Help Scout
Surely, the main advantage of using our tool is the seamless migration process. It doesn’t require any software to set up or script to write for the process to start. Just a few taps on the screen and you can pass everything to us.
Qualitative Ticket Import
We are aware that you need everything moved seamlessly with no data corruption. That is why we constantly test and update our migration methods. Leave everything to us and know that your data is secured with our professionals.
Why it’s Worth Using our Data Import Services
Security and Privacy Assured
We know that the contents of your records have to be secure. Data security will always be appreciated, and we go the extra length to protect your data. Any information during the transition process will be kept secret.
Quality Support 24/7
Should you have any questions, our professionals are always ready to resolve them. We will help you through the whole process and supply extra support and documentation for any other queries until we’re sure the importation process is going as proficiently as possible.
Total Data Integrity
Our professionals have worked restlessly to refine our migration service to ensure that your data will be intact once migrated into Help Scout. We will keep connected throughout the whole process so you can be aware of what data is being migrated and what records have been moved all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automatic Help Scout Import Process
Migration preparing
Preparation is crucial for a successful transfer process. To make certain the full process will pass correctly, log in to your Help Scout account and create the needed custom fields and agent profiles. You will also need to disable all the triggers and automation rules.
Adding your ServiceDesk Plus
After you have completed the preparations, the next step is providing the access to your ServiceDesk Plus. The data is required by our import tool and specialists to get started the migration .
Connecting Help Scout
As soon as you have provided access to your ServiceDesk Plus, it is time to let our tool access your Help Scout account data. The migration tool will guide you on what you should do and after you provide access to our tool, the tickets and other data will be imported to their new platform.
Correct your data migration
We can also migrate only the records that you choose. Just select what data you need to move. If added custom encoding is necessary for you, just let us know. the moment that is finished, we will do the task of importing records from your ServiceDesk Plus and linking them to the ticket fields you have created.
Take a trial run
To stop your worries, you can ask for a data migration test. Overview the way your data is going to be migrated into Help Scout. Following the testing process, you will be able to view a small part of your data migrating to Help Scout.
Help Scout Complete Migration
The moment you are pleased with a test run, examined the migration tool, and conversed with our professionals, we are now ready for the importation. Find an off-peak time for your support team and initiate the migration.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data import If you would like to check our service first, get in touch with our experts to get a free demo. You will get a chance to overview the entire procedure before setting up the real thing.
Migration to Help Scout along with our professionals
Feeling concerned about by-hand migrating records alone? Our specialists are ready for your call.