Importing Data to Help Scout from ServiceNow
Migrating tickets from ServiceNow is often a problem. Oftentimes, help desk companies will try to dissuade you from importing your data to a new help desk. Well, they will lose a paying client. Nevertheless, there is a way to move your data as safely and effortlessly as possible.
Minimal Transfer Support
Help Scout does provide migration services from ServiceNow. The import instrument can be used for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those systems, you can compile the CSV file or make use of their API. And to utilize the last option you need to have an IT specialist within your crew.
Absence of devoted IT Professional
if you fail to employ the import tool or it is not working properly for you, the API method might work. What you do is you write your own migration code according to the documentation and utilize it for the data migration process.
This strategy, however, will need a developer to write a script. Chances are, the code might not work as wanted.
Unprotected Data
CSV may be a fast method to compose your data in a single file – but the trap is having to handle a multitude of variables that can change according to your picking and character of data.
Consequently, your organization won’t have the ability to check the result previously and get ready for data corruption after the migration.
Allow us to Make Data Importation Effortless
Moving your records from ServiceNow to Help Scout should not be exhausting. No need to spend your time learning the technical aspect and focus only on things that is vital such as the contentment of your customers. Here is how we can help transfer your records for you.
Import from ServiceNow to Help ScoutHow We Can Assist
Armed with years of development and expertise, we know everything about the significance of data importation and why it must be carried out as effectively as possible.
We are adept with dozens of help desks plus helpdesk-like software.
Every ticket, conversation, user, and other records will be brought in Help Scout intact. This is a rundown of what our team of professionals may do for you.
Quick Transition
Transferring your records should not last hours or days. We realize exactly how delays can cause downtimes which can impact your workflow. Allow us to manage the migration process and we will slice off the migration time. Meanwhile, you can go on with your staff workflow and customer assistance will not be changed or will be in full flow as quickly as possible.
Ensure Data Safety with Testing
We handle records with care simply by enabling a demo phase. You can set up a demo before migration to identify and fix any kinks or difficulties with the process. If you are happy with the result and no problems occur, it’s high time for the full import.
Hassle-free Data Import to Help Scout
Perhaps, the main perk of using our tool is the no-frills import process. You do not need any programs to download or script to write for the migration to happen. Just a few taps on the screen and you can leave everything to us.
Qualitative Ticket Import
We understand that you need everything transferred seamlessly with no data breach. That is why we consistently test and upgrade our migration methods. Leave everything to us and be certain that your data is out of harm’s way with our experts.
Why you Should Use our Data Migration Service
Security and Privacy Ensured
We understand that you need the contents of your data secure. Data privacy will always be respected, and we strive to protect your data. Any info during the migration process will be kept private.
Dedicated Support 24/7
Should you have any questions, our team is always open to answer them. We will help you through any process and provide additional support and details for any other concerns until we’re sure the importation process is working as effectively as possible.
Total Data Integrity
Our developers have worked 24/7 to perfect our migration tool to ensure that your records will be well-preserved once moved in to Help Scout. We will remain connected through the complete process so you can understand what data is being moved and what records have been migrated all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Migration
Migration preparing
Preparation is the key for a successful migration outcome. To make certain the full migration will end as planned, log in to your Help Scout account and make the required custom fields and agent profiles. You will also need to turn off all the triggers and automation rules.
Connecting your ServiceNow
After you have completed the pre-steps, the next part is providing the credentials of your ServiceNow. The info is necessary for our import tool and professionals to begin the migration process.
Accessing Help Scout
As soon as you have provided access to your ServiceNow, it is high time to link your Help Scout account to our tool. The migration wizard will tell you what to do and as soon as you give access to our tool, the tickets and other records will be imported to their target customer service platform.
Adjust your data migration
We can also migrate only the records that you need. Just select what records you have to import. If extra customization is necessary for you, just let us know. After that is ready, we will do the job of migrating records from your ServiceNow and connecting them to the ticket fields you have set up.
Do a trial run
To stop your worries, you can request a data migration test. Overview the way your data is going to be moved into Help Scout. After the demo phase, you will be able to see a small part of your data moving into Help Scout.
Help Scout Importation
The moment you are content with a trial run, checked out the import tool, and spoke to our team, we are now ready for the migration. Find an off-peak time for your support department and initiate the migration.
Hear from our happy clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data migration If you would like to test our tool first, get in touch with our team for a free demo. You will get an opportunity to follow the complete process before beginning the entire thing.
Import to Help Scout together with our specialists
Feeling squeamish about by-hand importing data alone? Our professionals are on standby for your call.