Importing Data to Help Scout from SolarWinds Service Desk
Migrating your data from SolarWinds Service Desk is often a challenge. Oftentimes, help desk vendors will try to lock you up in their solution. After all, they are losing a paying customer. Nevertheless, there is a way to transfer your tickets as safely and efficiently as possible.
Minimal Transfer Support
Help Scout does provide transfer instruments from SolarWinds Service Desk. The import tool can be used for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those systems, you can compile the CSV file or make use of their API. and in order to use the last one you must have an IT professional inside your crew.
Absence of devoted IT Expert
if you fail to make use of the import tool or it is not working effectively for you, the API option might work. What you do is you write your own migration code according to the documentation and use it for the data migration process.
This strategy, however, will demand an IT specialist to write a script. There’s a high possibility that the code might not work as expected.
Unprotected Data
CSV may be a fast method to put your data together in one file – but the trap is having to handle a multitude of variables that can change according to your picking and character of data.
Therefore, your company won’t manage to check the result previously and get set for data loss after the migration.
Allow us to Make Data Importation Easier
Transferring your records from SolarWinds Service Desk to Help Scout doesn't have to be difficult. No need to spend your time learning the technical details and concentrate only on things that important such as the loyalty of your buyers. Here is how we can help import your information for you.
Import from SolarWinds Service Desk to Help ScoutHow We Can Assist
Armed with years of practicing and expert skill, we understand the significance of data importation and why it must be carried out as efficiently as possible.
We are skilled with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, requester, and other data will be imported to Help Scout intact. This is a rundown of what our team of professionals can do for you.
Quick Migration
Moving your records should not take hours or days. We realize exactly how delays can cause downtimes which can impact your workflow. Allow us to manage the migration process and we will cut off the transfer time. In the meantime, you can continue your staff workflow and customer support will not be changed or will be in full flow as fast as possible.
Ensure Data Safety with Tests
We handle data with care by enabling a demo phase. You can run tests before the import to find and correct any kind of possible errors and problems with the process. If you are happy with the result and no problems come up, it’s time to start with the importation.
Simple Data Import to Help Scout
Definitely, the main advantage of using our tool is the seamless import process. You do not need any programs to download or script to write for the migration to happen. Just a few taps on the screen and you can pass everything to us.
Qualitative Ticket Import
We know that you need everything moved smoothly with no data breach. That is why we consistently test and update our migration tool. Rely your import on us and be sure that your data is safe and sound with our professionals.
Why you Need to Use our Data Import Services
Security and Privacy Assured
We understand that you need the contents of your data secure. Data privacy will always be respected, and we strive in order to protect your data. Any details during the import process will be kept secret.
Devoted Support 24/7
Should you have any questions, our support reps are always ready to resolve them. We will walk you through any process and provide additional support and documentation for any other concerns until we’re sure the importation process is going as efficiently as it can.
Total Data Integrity
Our team have worked restlessly to refine our migration process to ensure that your records will be well-preserved once moved in to Help Scout. We will remain attached through the entire procedure so you can be aware of what data is being moved and what records have been migrated all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout Import Process
Migration preparing
Preparation is important for a successful transfer process. To ensure the full migration will end as planned, log in to your Help Scout account and start creating the required custom fields and agent profiles. You will also need to switch off all the triggers and automations.
Linking your SolarWinds Service Desk
After you have completed the preparations, the next step is supplying the credentials of your SolarWinds Service Desk. The info is necessary for our import tool and professionals to begin the migration .
Linking Help Scout
As soon as you have provided access to your SolarWinds Service Desk, it is time to link your Help Scout account to our tool. The migration wizard will tell you what to do and as soon as you provide access to our service, the tickets as well as other files will be moved to their new system.
Modify your data migration
We can also migrate only the records that you choose. Just check what records you have to import. If extra custom encoding is required for you, just contact us. the moment that is done, we will do the task of migrating records from your SolarWinds Service Desk and connecting them to the ticket fields you have created.
Perform a trial run
To stop your worries, you can ask for a data migration trial. Overview the way your data is going to be moved into Help Scout. After the demo phase, you will be able to see a certain number of your data migrating to Help Scout.
Help Scout Full Import
The moment you are pleased with a test run, checked out the import tool, and spoke to our team, we are now ready for the importation. Decide on an off-peak time for your support team and begin the import process.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data import If you would like to check our tool first, get in touch with our team for a free demo. You will get an opportunity to follow the entire procedure before starting the real thing.
Transfer to Help Scout along with our professionals
Feeling worried about by-hand migrating data alone? Our professionals are on standby for your call.