Importing Data to Help Scout from SolarWinds Web Help Desk
Migrating your data from SolarWinds Web Help Desk is quite often a challenge. Oftentimes, help desk companies will try to lock you up in their solution. Well, they are going to lose a paying client. However, there exists a way to import your tickets as securely and successfully as possible.
Limited Import Support
Help Scout does offer migration instruments from SolarWinds Web Help Desk. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing data from those help desks, you can load the CSV file or employ their API. And to use the last one you need to have an IT expert within your team.
Lack of Dedicated IT Expert
If you cannot employ the import tool or it is not working effectively for you, the API approach might do the job. Basically, you write your own script within the rules of the documentation and use it for the data migration process.
This way, however, will need a developer to write a script. There’s a chance the code might not work as intended.
Unguarded Data
CSV may be a quick way to compose your data in one file – but the challenge is having to handle a multitude of variables that can change determined by your choice and character of data.
Consequently, your business won’t manage to check the data in advance and get ready for data loss after the transfer.
Let us Make Data Migration Effortless
Moving your data from SolarWinds Web Help Desk to Help Scout doesn't have to be tricky. Do not waste your time going deep into the technical details and focus only on things that is vital such as the satisfaction of your users. Here is how we can help transfer your data for you.
Import from SolarWinds Web Help Desk to Help ScoutHow Our Team Can Help You
Honed with years of development and knowledge, we are aware of the value of data importation and why it must be completed as efficiently as possible.
We are adept with dozens of help desks and helpdesk-like systems.
Every ticket, conversation, user, and other records will be moved to Help Scout unchanged. Here is a rundown of what our team of specialists can do for you.
Swift Transition
Transferring your data should not last hours or days. We know exactly how delays can cause downtimes which can influence your effectiveness. Allow us to manage the migration process and we will slice off the migration time. Meanwhile, you can go on with your staff workflow and customer interactions will not be impacted or will be in full flow as fast as possible.
Data Security with Tests
We handle records with care by simply offering a demo phase. You can run tests before migration to find and fix any twists or issues with the process. As soon as you are happy with the result and no problems arise, it is a go with the importation.
Hassle-free Help Scout Import
Perhaps, the main perk of using our tool is the seamless import process. It doesn’t require any programs to install or script to write for the import to happen. Just a few taps on the screen and you can pass everything to us.
High-Quality Ticket Migration
We understand that you want everything moved effortlessly without the data corruption. That is why we continuously test and update our migration methods. Rely your import on us and be certain that your data is out of harm’s way with our professionals.
Why you Should Use our Data Migration Services
Data Security and Privacy Ensured
We know that the contents of your files and tickets need to be safe. Data privacy will always be appreciated, and we work hard to protect your data. Any info during the migration process will be kept secret.
Dedicated Support 24/7
Should you have any questions, our team is always open to resolve them. We will assist you through the whole process and supply additional support and documentation for any other concerns until we’re sure the importation process is going as effectively as possible.
100% Data Integrity
Our developers have worked 24/7 to refine our migration process in order that your data will be unaltered once migrated directly into Help Scout. We will remain attached through the complete process so you can be aware of what data is being moved and what data has been moved all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automated Help Scout Migration
Import preparation
Preparation is the key for a successful migration outcome. To make sure the complete process will be correct, log in to your Help Scout account and start creating the required custom fields and agent profiles. You will also need to turn off all the triggers and automation rules.
Connecting your SolarWinds Web Help Desk
After you have done the pre-steps, the next step is giving the access to your SolarWinds Web Help Desk. The data is necessary for our import tool and experts to begin the migration .
Accessing Help Scout
Once you have connected your SolarWinds Web Help Desk, it is high time to link your Help Scout account to our tool. The migration tool will guide you on what to do and after you provide access to our tool, the tickets as well as other records will be imported to their new platform.
Adjust your data migration
We can also import only the data that you pick. Just tell what data you have to import. If added custom encoding is necessary for you, just contact us. the moment that is ready, we will do the task of migrating data from your SolarWinds Web Help Desk and linking them to the ticket fields you have set up.
Do a trial run
To ease your mind, you can ask for a data migration demo. Follow how your data is going to be moved into Help Scout. After the testing stage, you will be able to see a certain number of your data migrating to Help Scout.
Help Scout Importation
Once you are content with a test run, checked out the migration tool, and spoke to our specialists, we are now ready for the importation. Find an off-peak time for your support team and start the migration.
Hear from our satisfied clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data migration If you would like to check our tool first, reach out to our specialists for a free demo. You will get a possibility to follow the entire procedure before beginning the real thing.
Import to Help Scout together with our team
Feeling squeamish about manual migrating data by yourself? Our professionals are on standby for your call.