Importing Data to Help Scout from Spiceworks Cloud
Migrating your data from Spiceworks Cloud is often a challenge. Oftentimes, help desk companies will attempt to lock you up in their solution. After all, they will lose a paying client. However, there is a way to import your records as properly and effortlessly as possible.
Minimal Transfer Support
Help Scout does deliver migration instruments from Spiceworks Cloud. The import tool can be used for Zendesk, Desk, and UserVoice.
If you are not importing information from those help desks, you can compile the CSV file or use their API. And to take advantage of the last one you need to have an IT specialist as part of your team.
Absence of devoted IT Expert
if you fail to employ the import tool or it is not working effectively for you, the API option might work. What you do is you write your own script according to the documentation and use it for the data importation process.
This way, however, will need an IT specialist to write a script. Chances are, the code might not work as planned.
Unprotected Data
CSV may be a fast method to compose your data in one document – but the trap is having to manage a multitude of variables that can change according to your selection and nature of records.
Consequently, your organization won’t be able to check the data beforehand and get ready for data altering after the transition.
Allow us to Make Data Importation Effortless
Transferring your records from Spiceworks Cloud to Help Scout doesn't have to be complicated. No need to spend your time learning the technical details and focus only on stuff that is vital such as the contentment of your customers. Here is how we can help transfer your info for you.
Import from Spiceworks Cloud to Help ScoutHow We Can Assist
After years of development and expertise, we understand the significance of data transition and why it must be carried out as efficiently as possible.
We are skilled with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, user, and other records will be imported to Help Scout intact. This is a rundown of what we can do for you.
Smooth Transition
Moving your records should not last days or weeks. We realize that delays can cause downtimes which can impact your productivity. Entrust us with the transition process and we will slice off the transfer time. Meanwhile, you can go on with your staff workflow and customer service will not be affected or will be in full flow as soon as possible.
Ensure Data Safety with Tests
We handle records with care by enabling a trial phase. You are able to run tests before migration to find and fix any kinks or problems with the process. Once you are happy with the result and no difficulties emerge, it’s high time for the full import.
Simple Data Import to Help Scout
Definitely, the main perk of using our tool is the seamless migration process. You do not need any apps to install or code to write for the process to take place. Just a few clicks on the screen and you can pass everything to us.
Qualitative Ticket Import
We know that you need everything moved smoothly with no data breach. That is why we continuously check and update our migration methods. Rely your import on us and be certain that your data is safe and sound with our specialists.
Why you Need to Use our Data Migration Services
Security and Privacy Ensured
We understand that you need the contents of your data safe. Data privacy will always be respected, and we go the extra length to keep your records secure. Any info during the import process will be kept confidential.
Devoted Support 24/7
Should you have any questions, our support reps are always open to resolve them. We will walk you through any process and provide additional assistance and documentation for any other questions until we’re sure the migration process is going as efficiently as possible.
Full Data Integrity
Our team have worked 24/7 to refine our migration service to ensure that your records will be unaltered once moved into Help Scout. We will stay attached through the complete process so you can know what data is being moved and what data has been imported all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout Migration
Migration preparing
Preparation is important for a successful migration outcome. To ensure the full migration will be correct, sign in to your Help Scout account and start creating the necessary custom fields and agent profiles. You will also have to turn off all the triggers and automation rules.
Linking your Spiceworks Cloud
After you have completed the pre-steps, the next step is supplying the credentials of your Spiceworks Cloud. The info is necessary for our migration tool and specialists to start the importation .
Linking Help Scout
After you have provided access to your Spiceworks Cloud, it is high time to let our tool access your Help Scout account data. The migration wizard will tell you what to do and as soon as you provide access to our tool, the tickets as well as other records will be imported to their destination platform.
Modify your data migration
We can also migrate only the records that you need. Just check what records you want to import. If extra custom encoding is necessary for you, just contact us. the moment that is done, we will do the work of migrating data from your Spiceworks Cloud and matching them to the ticket fields you have set up.
Perform a trial run
To stop your worries, you can ask for a data migration trial. Overview the way your data is going to be migrated into Help Scout. After the demo process, you will be able to observe a certain number of your data migrating to Help Scout.
Help Scout Full Import
As soon as you are content with a test run, examined the import tool, and chatted with our specialists, we are now all set for the importation. Find an quiet time for your support team and initiate the migration.
Hear from our happy clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data migration If you would like to check our service first, get in touch with our professionals for a free trial run. You will get a chance to see the full procedure before starting the full thing.
Transfer to Help Scout together with our specialists
Feeling worried about by-hand migrating records alone? Our experts are on standby for your message.