Importing Data to Help Scout from Spiceworks
Migrating tickets from Spiceworks can be a problem. Oftentimes, help desk companies will try to dissuade you from importing your support data to a new help desk. The thing is, they are losing a paying client. However, there is a way to move your records as safely and successfully as possible.
Limited Transfer Support
Help Scout does present migration methods from Spiceworks. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those platforms, you can download the CSV file or employ their API. And to utilize the last option you need to have an IT professional in the team.
Lack of devoted IT Specialist
If you cannot employ the import tool or it is not working adequately for you, the API approach might do the job. What you do is you write your own code following the documentation and make use of it for the data transition process.
This technique, however, will demand a coder to write a script. There’s a high possibility that the code might not work as planned.
Unguarded Data
CSV may be a quick way to compose your data in a sole document – but the trap is having to manage a multitude of variables that can change based on your choice and type of data.
Therefore, your business won’t be able to check the data in advance and get ready for data altering after the migration.
Let us Make Data Importation Effortless
Transferring your records from Spiceworks to Help Scout musn’t be challenging. Do not spend your time with the technical aspect and focus only on things that important such as the satisfaction of your buyers. Here is how we can help transfer your info for you.
Import from Spiceworks to Help ScoutHow Our Team Can Help You
Having years of development and expertise, we are aware of the significance of data transition and why it must be done as proficiently as possible.
We are skilled with dozens of help desks plus helpdesk-like platforms.
Every ticket, conversation, user, and other records will be moved to Help Scout unchanged. This is a rundown of what we may do for you.
Fast Transition
Moving your records should not last days or weeks. We realize that delays can cause downtimes which can affect your effectiveness. Let us lead the migration process and we will cut off the transition time. In the meantime, you can go on with your staff workflow and customer service will not be impacted or will be resumed as soon as possible.
Ensure Data Safety with Trials
We handle records with care by simply enabling a trial phase. You are able to set up a trial before migration to find and correct any possible errors or issues with the process. As soon as you are satisfied and no problems emerge, it’s time to start with the importation.
Simple Data Import to Help Scout
Definitely, the main perk of using our tool is the simplest migration process. It doesn’t require any apps to set up or code to write for the import to start. Just a few taps on the screen and you can leave everything to us.
High-Quality Ticket Import
We know that you need everything migrated effortlessly with no data breach. That is why we constantly check and upgrade our migration methods. Rely your import on us and be sure that your data is secured with our specialists.
Why you Need to Use our Data Migration Tool
Data Security and Privacy Ensured
We know that you need the contents of your data safe. Data privacy will always be observed, and we work hard to protect your data. Any details during the transition process will be kept confidential.
Devoted Support 24/7
Should you have any questions, our support reps are always open to take care of them. We will assist you through the whole process and provide additional assistance and details for any other queries until we’re sure the importation process is working as proficiently as it can.
Complete Data Integrity
Our team have worked 24/7 to optimize our migration method to ensure that your records will be intact once imported directly into Help Scout. We will keep attached through the entire process so you can know what data is being moved and what data has been moved successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout Migration
Import preparing
Preparation is important for a successful migration outcome. To make sure the full migration will pass correctly, sign in to your Help Scout account and set up the needed custom fields and agent profiles. You will also need to switch off all the triggers and automation rules.
Linking your Spiceworks
After you have done the pre-steps, the following step is giving the access to your Spiceworks. The info is necessary for our migration tool and experts to get started the migration process.
Linking Help Scout
When you have attached your Spiceworks, it is high time to let our tool access your Help Scout account data. The migration tool will tell you what to do and when you give access to our tool, the tickets as well as other files will be imported to their destination customer service platform.
Modify your data migration
We can also import only the records that you need. Just tell what data you want to import. If additional customization is necessary for you, just contact us. After that is finished, we will do the work of migrating data from your Spiceworks and linking them with the ticket fields you have set up.
Perform a trial run
To stop your worries, you can demand a data migration demo. Overview the way your data is going to be migrated into Help Scout. After the trial stage, you will be able to view a certain number of your data moving into Help Scout.
Help Scout Full Import
If you are content with a demo run, examined the migration tool, and chatted with our professionals, we are now all set for the migration. Find an off-peak time for your support department and start the import process.
Hear from our satisfied clients
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data migration If you would like to get acquainted our service first, get in touch with our team for a free trial run. You will get a possibility to overview the complete process before setting up the full thing.
Transfer to Help Scout together with our specialists
Feeling worried about by-hand moving records alone? Our experts are on standby for your message.