Importing Data to Help Scout from SuperOps
Migrating tickets from SuperOps is quite often a challenge. Oftentimes, help desk software vendors will try to dissuade you from importing tickets to a new help desk. After all, they will lose a paying customer. However, there exists a way to move your tickets as safely and successfully as possible.
Limited Transfer Support
Help Scout does present import methods from SuperOps. The import instrument can be used for Zendesk, Desk, and UserVoice.
If you are not importing information from those systems, you can load the CSV file or make use of their API. in order to use the latter you need to have an IT expert in the team.
Lack of devoted IT Specialist
If you cannot use the import tool or it is not working adequately for you, the API method might work. What you do is you write your own migration code within the rules of the documentation and use it for the data transition process.
This technique, however, will require an IT specialist to write a script. There’s a chance the code might not work as intended.
Unguarded Data
CSV may be a quick way to compile your data in a sole document – but the trap is having to cope with a multitude of variables that can change determined by your picking and type of data.
As a result, your business won’t have the ability to check the data beforehand and prepare for data loss after the migration.
Let us Make Data Importation Effortless
Migrating your records from SuperOps to Help Scout musn’t be hard. No need to spend your time going deep into the technical details and concentrate only on things that matter such as the satisfaction of your users. Here is how we can help import your data for you.
Import from SuperOps to Help ScoutHow Our Team Can Help You
Having years of training and expertise, we know everything about the significance of data migration and why it must be completed as efficiently as possible.
We are familiar with dozens of help desks plus helpdesk-like platforms.
Every ticket, conversation, contact, and other records will be brought in Help Scout intact. This is a rundown of what our team of experts can do for you.
Fast Importation
Migrating your records should not last days or weeks. We realize how delays can cause downtimes which can influence your workflow. Let us lead the migration process and we will shave off the transfer time. Meanwhile, you can continue your staff workflow and customer interactions will not be affected or will be in full flow as fast as possible.
Ensure Data Safety with Trials
We handle records with care simply by enabling a testing phase. You can run tests before the import to identify and iron out any twists and problems with the process. Once you are happy with the result and no problems occur, it’s time to start with the importation.
Effortless Data Import to Help Scout
Surely, the best benefit of using our tool is the simplest migration process. You do not need any software to download or script to write for the migration to start. Just a few taps on the screen and you can leave everything to us.
High-Quality Ticket Import
We are aware that you need everything migrated seamlessly with no data breach. That is why we consistently test and update our migration tool. Leave everything to us and know that your data is safe and sound with our experts.
Why it’s Worth Using our Data Transfer Tool
Data Security and Privacy Guaranteed
We understand that you need the contents of your data safe. Data privacy will always be appreciated, and we strive in order to protect your data. Any information during the import process will be kept private.
Quality Support 24/7
Should you have any questions, our professionals are always on standby to take care of them. We will help you through any process and provide additional support and documentation for any other queries until we’re sure the importation process is running as efficiently as possible.
Complete Data Integrity
Our professionals have worked tirelessly to optimize our migration method to ensure that your records will be well-preserved once migrated in to Help Scout. We will keep connected throughout the whole process so you can understand what data is being moved and what data has been imported all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automatic Help Scout Migration
Import preparing
Preparation is crucial for a successful import outcome. To make certain the full migration will end as planned, log in to your Help Scout account and start creating the needed custom fields and agent profiles. You will also need to disable all the triggers and automation rules.
Adding your SuperOps
After you have done the preparation work, the following step is providing the credentials of your SuperOps. The info is necessary for our import tool and professionals to get started the migration process.
Connecting Help Scout
When you have attached your SuperOps, it is high time to let our tool access your Help Scout account data. The migration wizard will tell you what to do and after you provide access to our service, the tickets and other data will be imported to their target help desk.
Correct your data migration
We can also import only the records that you need. Just select what records you need to import. If added custom encoding is essential for you, just let us know. Once that is done, we will do the job of migrating data from your SuperOps and matching them to the ticket fields you have prepared.
Take a trial run
To stop your worries, you can demand a data migration test. Overview the way your data is going to be migrated into Help Scout. After the testing phase, you will be able to view a small part of your data going into Help Scout.
Help Scout Complete Migration
If you are satisfied with a demo run, examined the import tool, and conversed with our team, we are now ready for the importation. Choose an off-peak time for your support department and start the migration.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data importation If you would like to get acquainted our service first, get in touch with our professionals for a free demo. You will get an opportunity to overview the entire process before starting the entire thing.
Migration to Help Scout with our specialists
Feeling concerned about by-hand moving records alone? Our specialists are on standby for your call.