Importing Data to Help Scout from SupportPal
Migrating tickets from SupportPal is often a challenge. Oftentimes, help desk vendors will attempt to lock you up in their solution. The thing is, they are losing a paying client. Nevertheless, there exists a way to transfer your data as properly and effortlessly as possible.
Minimal Transfer Support
Help Scout does deliver import instruments from SupportPal. The import instrument can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing data from those help desks, you can compile the CSV file or make use of their API. and in order to make use of the last mentioned you need to have an IT professional as part of your crew.
Absence of devoted IT Expert
if you fail to use the import tool or it is not working effectively for you, the API method might do the job. Basically, you write your own script according to the documentation and use it for the data migration process.
This way, however, will need a coder to write a script. There’s a high possibility that the code might not work as wanted.
Unprotected Data
CSV may be a fast method to compile your data in one file – but the trap is having to manage a multitude of variables that can change according to your picking and character of records.
Consequently, your organization won’t be able to check the result previously and get set for data corruption after the transition.
Allow us to Make Data Importation Easier
Moving your records from SupportPal to Help Scout doesn't have to be difficult. Do not waste your time learning the technical details and concentrate only on stuff that is vital such as the contentment of your buyers. Here is how we can help transfer your records for you.
Import from SupportPal to Help ScoutHow We Can Assist
After years of training and expert skill, we know everything about the significance of data transition and why it must be carried out as efficiently as possible.
We are adept with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, contact, and other data will be brought in Help Scout unchanged. Here is a rundown of what we can do for you.
Smooth Importation
Transferring your records should not take hours or days. We realize that delays can cause downtimes which can impact your workflow. Allow us to manage the transition process and we will slice off the transition time. In the meantime, you can go on with your staff workflow and customer assistance will not be changed or will be in full flow as quickly as possible.
Ensure Data Safety with Tests
We handle data with care simply by enabling a trial phase. You are able to run tests before the import to find and fix any possible errors or difficulties with the process. If you are happy with the result and no troubles arise, it’s high time for the full import.
Hassle-free Data Import to Help Scout
Perhaps, the best benefit of using our tool is the seamless import process. It doesn’t require any apps to install or code to write for the migration to happen. Just a few clicks on the screen and you can pass everything to us.
Qualitative Ticket Import
We understand that you need everything moved seamlessly with no data corruption. That is why we continuously check and update our migration tool. Rely your import on us and be certain that your data is secured with our specialists.
Why you Should Use our Data Transfer Services
Security and Privacy Guaranteed
We know that the contents of your files and tickets have to be secure. Data privacy will always be respected, and we strive in order to keep your records secure. Any info during the transition process will be kept confidential.
Dedicated Support 24/7
Should you have any questions, our team is always on standby to resolve them. We will help you through the whole process and supply additional assistance and documentation for any other concerns until we’re sure the migration process is operating as proficiently as it can.
Full Data Integrity
Our developers have worked tirelessly to refine our migration process to ensure that your data will be unaltered once moved in to Help Scout. We will remain attached through the complete process so you can know what data is being moved and what records have been migrated all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automatic Help Scout Import Process
Migration preparing
Preparation is the key for a successful import process. To make certain the full process will be correct, sign in to your Help Scout account and start creating the required custom fields and agent profiles. You will also have to turn off all the triggers and automation rules.
Connecting your SupportPal
After you have completed the preparation work, the next step is providing the access to your SupportPal. The data is necessary for our migration tool and professionals to begin the importation .
Accessing Help Scout
After you have attached your SupportPal, it is time to link your Help Scout account to our tool. The migration tool will guide you on what to do and as soon as you provide access to our service, the tickets as well as other records will be imported to their destination customer service platform.
Adjust your data migration
We can also migrate only the records that you choose. Just select what data you want to import. If extra custom encoding is required for you, just contact us. As soon as that is finished, we will do the work of migrating records from your SupportPal and connecting them to the ticket fields you have created.
Do a trial run
To stop your worries, you can ask for a data migration test. Overview the way your data is going to be migrated into Help Scout. After the demo phase, you will be able to see a certain number of your data entering Help Scout.
Help Scout Importation
As soon as you are satisfied with a test run, checked out the migration tool, and chatted with our specialists, we are now all set for the importation. Decide on an quiet time for your support team and initiate the import process.
Hear from our happy customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data importation If you would like to check our tool first, get in touch with our specialists for a free trial run. You will get an opportunity to follow the whole procedure before setting up the full thing.
Import to Help Scout with our professionals
Feeling squeamish about by-hand migrating data alone? Our experts are on standby for your message.