Importing Data to Help Scout from TeamSupport
Exporting your data from TeamSupport is quite often a problem. Oftentimes, help desk software vendors will attempt to dissuade you from importing your data to a new help desk. The thing is, they are going to lose a paying customer. However, there exists a way to import your records as safely and efficiently as possible.
Limited Import Support
Help Scout does offer import services from TeamSupport. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing records from those platforms, you can load the CSV file or use their API. in order to take advantage of the last option you must have an IT expert within your team.
Lack of Dedicated IT Professional
If you cannot use the import tool or it is not working properly for you, the API approach might do the job. Basically, you write your own code within the rules of the documentation and utilize it for the data importation process.
This way, however, will require a coder to write a script. There’s a chance the migration code might not work as intended.
Unguarded Data
CSV may be a quick way to compile your data in a single file – but the catch is having to manage a number of variables that can change determined by your selection and nature of records.
As a result, your company won’t be able to review the data beforehand and prepare for data altering after the migration.
Let us Make Data Migration Effortless
Moving your data from TeamSupport to Help Scout should not be tricky. Do not waste your days going deep into the technical aspect and concentrate only on stuff that matter such as the loyalty of your users. Here is how we can help import your data for you.
Import from TeamSupport to Help ScoutHow Our Team Can Help You
Honed with years of training and expertise, we are aware of the importance of data transition and why it should be completed as effectively as possible.
We are adept with dozens of help desks and helpdesk-like software.
Every ticket, conversation, contact, and other records will be moved to Help Scout unchanged. Here is a list of what our team of specialists may do for you.
Swift Importation
Transferring your data should not last hours or days. We understand that delays may cause downtimes which can influence your productivity. Entrust us with the transition process and we will shave off the transition time. Meanwhile, you can continue your staff workflow and customer interactions will not be affected or will be in full flow as soon as possible.
Data Security with Testing
We handle records with care by simply providing a trial stage. You can set up a trial before the import to detect and iron out any kind of twists and problems with the process. Once you are happy with the result and no troubles occur, it is a go with the importation.
Hassle-free Help Scout Import
Perhaps, the best benefit of using our tool is the no-frills import process. It doesn’t require any apps to set up or script to write for the process to take place. Just a few clicks on the screen and you can leave everything to us.
High-Quality Ticket Migration
We understand that you want everything transferred effortlessly without any data corruption. That is why we constantly test and upgrade our migration tool. Let us do everything and know that your data is secured with our specialists.
Why you Should Use our Data Transfer Service
Data Security and Privacy Guaranteed
We know that the contents of your files and tickets need to be safe. Data security will always be appreciated, and we go the extra length in order to keep your records secure. Any information during the transition process will be kept confidential.
Dedicated Support 24/7
Should you have any questions, our team is always on standby to answer them. We will assist you through the whole process and supply extra support and details for any other questions until we’re sure the migration process is working as proficiently as possible.
100% Data Integrity
Our developers have worked tirelessly to perfect our migration process so that your data will be intact once migrated into Help Scout. We will stay linked throughout the whole procedure so you can know what data is being migrated and what data has been imported all right.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A Look at The Automated Help Scout Migration
Import preparation
Preparation is the key for a successful import outcome. To make sure the whole process will pass correctly, log in to your Help Scout account and make the necessary custom fields and agent profiles. You will also have to disable all the triggers and automations.
Connecting your TeamSupport
After you have done the preparation work, the next part is giving the access to your TeamSupport. The data is required by our import tool and specialists to start the importation process.
Accessing Help Scout
Once you have connected your TeamSupport, it is high time to link your Help Scout account to our tool. The migration tool will guide you on what you should do and after you give access to our service, the tickets along with other data will be moved to their destination system.
Adjust your data migration
We can also import only the data that you need. Just tell what data you want to move. If added customization is essential for you, just inform us. After that is finished, we will do the work of importing data from your TeamSupport and matching them to the ticket fields you have created.
Do a trial run
To ease your mind, you can request a data migration demo. See how your data is going to be migrated into Help Scout. Following the testing process, you will be able to observe a limited amount of your data moving into Help Scout.
Help Scout Importation
Once you are satisfied with a trial run, checked out the migration tool, and chatted with our professionals, we are now ready for the migration. Choose an quiet time for your support department and begin the migration.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Here for You
Automated data importation If you would like to test our tool first, contact our experts to get a free demo. You will get a chance to see the full process before setting up the full thing.
Import to Help Scout with our specialists
Feeling squeamish about manual importing data on your own? Our experts are ready for your call.