Importing Data to Help Scout from TeamworkDesk
Migrating your data from TeamworkDesk is often a problem. Oftentimes, help desk vendors will attempt to lock you up in their solution. The thing is, they are going to lose a paying client. Nevertheless, there exists a way to transfer your tickets as properly and successfully as possible.
Limited Import Support
Help Scout does offer import methods from TeamworkDesk. The import application can be used for Zendesk, Desk, and UserVoice.
If you are not importing information from those platforms, you can compile the CSV file or use their API. and in order to make use of the last one you need to have an IT expert in your crew.
Lack of Dedicated IT Specialist
If you cannot use the import tool or it is not working adequately for you, the API approach might work. What you do is you write your own code according to the documentation and utilize it for the data migration process.
This way, however, will demand a coder to write a script. There’s a chance the code might not work as expected.
Unguarded Data
CSV may be a quick way to compile your data in a sole file – but the catch is having to cope with a multitude of variables that can change according to your selection and character of records.
Therefore, your organization won’t be able to check the result previously and get ready for data loss after the transition.
Let us Make Data Migration Easier
Migrating your data from TeamworkDesk to Help Scout musn’t be difficult. No need to spend your time learning the technical aspect and concentrate only on stuff that important such as the contentment of your users. Here is how we can help transfer your information for you.
Import from TeamworkDesk to Help ScoutHow Our Team Can Help You
Honed with years of training and experience, we are aware of the importance of data migration and why it must be carried out as effectively as possible.
We are familiar with dozens of help desks and helpdesk-like platforms.
Every ticket, conversation, contact, and other data will be moved to Help Scout intact. This is a rundown of what our team of specialists may do for you.
Swift Importation
Migrating your data should not take hours or days. We understand how delays can cause downtimes which can impact your productivity. Allow us to manage the transition process and we will cut off the transition time. Meanwhile, you can go on with your staff workflow and customer support will not be changed or will be resumed as fast as possible.
Data Security with Trials
We handle data with care by simply providing a testing phase. You can set up a trial before the import to find and correct any twists or difficulties with the process. If you are satisfied and no troubles arise, it is a go with the importation.
Effortless Help Scout Import
Surely, the best benefit of using our tool is the simplest import process. You do not need any software to set up or script to write for the process to happen. Just a few clicks on the screen and you can pass everything to us.
High-Quality Ticket Migration
We are aware that you want everything migrated effortlessly without any data breach. That is why we constantly test and upgrade our migration tool. Rely your import on us and be sure that your data is secured with our specialists.
Why it’s Worth Using our Data Transfer Tool
Data Security and Privacy Guaranteed
We understand that you need the contents of your data secure. Data privacy will always be respected, and we go the extra length in order to keep your records secure. Any details during the transition process will be kept confidential.
Quality Support 24/7
Should you have any questions, our professionals are always on standby to take care of them. We will assist you through any process and provide additional support and details for any other concerns until we’re sure the migration process is going as proficiently as possible.
100% Data Integrity
Our professionals have worked tirelessly to optimize our migration process so that your records will be intact once moved into Help Scout. We will remain attached through the entire process so you can know what data is being moved and what records have been migrated successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automated Help Scout Import Process
Import preparation
Preparation is crucial for a successful import process. To make sure the whole migration will pass correctly, log in to your Help Scout account and make the required custom fields and agent profiles. You will also have to switch off all the triggers and automation rules.
Adding your TeamworkDesk
After you have done the preparation work, the following step is giving the credentials of your TeamworkDesk. The info is necessary for our import tool and specialists to begin the importation .
Connecting Help Scout
Once you have connected your TeamworkDesk, it is time to link your Help Scout account to our tool. The migration wizard will tell you what to do and as soon as you give access to our service, the tickets as well as other files will be imported to their destination customer service platform.
Correct your data migration
We can also import only the data that you want. Just tell what records you need to import. If extra customization is required for you, just contact us. the moment that is finished, we will do the work of migrating records from your TeamworkDesk and connecting them with the ticket fields you have made.
Take a trial run
To ease your mind, you can demand a data migration demo. See how your data is going to be migrated into Help Scout. After the demo process, you will be able to see a certain number of your data migrating to Help Scout.
Help Scout Complete Migration
Once you are satisfied with a demo run, checked out the import tool, and conversed with our professionals, we are now ready for the migration. Decide on an quiet time for your support team and initiate the migration.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data importation If you would like to get acquainted our tool first, contact our professionals for a free demo. You will get a chance to follow the whole procedure before setting up the full thing.
Migration to Help Scout with our experts
Feeling concerned about manual moving data on your own? Our specialists are on standby for your call.