Importing Data to Help Scout® from Thena
Migrating your data from Thena is often a challenge. Oftentimes, help desk vendors will try to lock you up in their solution. After all, they will lose a paying customer. Nevertheless, there is a way to move your tickets as properly and efficiently as possible.
Limited Transfer Support
Help Scout® does offer import instruments from Thena. The import application can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing records from those systems, you can compile the CSV file or employ their API. and in order to utilize the last mentioned you need to have an IT expert as part of your crew.
Lack of devoted IT Expert
If you cannot use the import tool or it is not working effectively for you, the API approach might do the job. Basically, you write your own migration code according to the documentation and put it to use for the data migration process.
This strategy, however, will need an IT specialist to write a script. There’s a chance the code might not work as wanted.
Unguarded Data
CSV may be a quick way to compile your data in one document – but the catch is having to cope with a multitude of variables that can change according to your choice and character of data.
Consequently, your business won’t be able to check the result previously and get ready for data loss after the transition.
Let us Make Data Importation Easier
Transferring your records from Thena to Help Scout® doesn't have to be confusing. Do not waste your time learning the technical details and concentrate only on things that is vital such as the satisfaction of your users. Here is how we can help import your records for you.
Import from Thena to Help Scout®How Our Team Can Help You
Honed with years of training and expert skill, we are aware of the importance of data migration and why it must be carried out as successfully as possible.
We are skilled with dozens of help desks plus helpdesk-like systems.
Every ticket, conversation, contact, and other data will be moved to Help Scout® unchanged. Here is a rundown of what we can do for you.
Swift Importation
Moving your records should not take days or weeks. We understand how delays can cause downtimes which can impact your effectiveness. Allow us to manage the migration process and we will slice off the transfer time. Meanwhile, you can continue your staff workflow and customer assistance will not be changed or will be resumed as fast as possible.
Ensure Data Safety with Tests
We handle data with care by simply providing a testing phase. You are able to run tests before the import to detect and fix any twists and problems with the process. If you are satisfied and no problems come up, it’s time to start with the importation.
Simple Data Import to Help Scout®
Definitely, the best benefit of using our tool is the seamless migration process. It doesn’t require any software to download or code to write for the import to happen. Just a few taps on the screen and you can pass everything to us.
High-Quality Ticket Import
We know that you need everything moved effortlessly without any data corruption. That is why we consistently check and update our migration tool. Let us do everything and be certain that your data is safe and sound with our specialists.
Why you Need to Use our Data Transfer Services
Data Security and Privacy Guaranteed
We know that the contents of your data have to be secure. Data privacy will always be respected, and we work hard in order to protect your data. Any info during the import process will be kept confidential.
Devoted Support 24/7
Should you have any questions, our support reps are always on standby to resolve them. We will assist you through the whole process and supply additional assistance and documentation for any other concerns until we’re sure the importation process is operating as efficiently as possible.
100% Data Integrity
Our team have worked tirelessly to refine our migration service so that your data will be well-preserved once moved directly into Help Scout®. We will remain linked through the complete process so you can know what data is being moved and what records have been migrated successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout® Import Process
Import preparing
Preparation is important for a successful import process. To make sure the whole process will end as planned, sign in to your Help Scout® account and create the required custom fields and agent profiles. You will also need to turn off all the triggers and automation rules.
Linking your Thena
After you have done the preparation work, the next step is giving the access to your Thena. The data is necessary for our migration tool and experts to begin the migration .
Linking Help Scout®
Once you have attached your Thena, it is time to let our tool access your Help Scout® account data. The migration tool will guide you on what to do and as soon as you provide access to our service, the tickets along with other records will be imported to their destination help desk.
Modify your data migration
We can also import only the records that you choose. Just tell what data you need to import. If extra custom encoding is required for you, just inform us. As soon as that is done, we will do the work of migrating records from your Thena and connecting them with the ticket fields you have set up.
Perform a trial run
To stop your worries, you can ask for a data migration demo. See how your data is going to be migrated into Help Scout®. After the demo stage, you will be able to see a limited amount of your data entering Help Scout®.
Help Scout® Full Import
Once you are satisfied with a test run, examined the migration tool, and conversed with our team, we are now all set for the importation. Decide on an off-peak time for your support team and start the migration.
Hear from our satisfied customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data importation If you would like to check our service first, contact our experts for a free trial run. You will get a possibility to follow the complete procedure before starting the full thing.
Transfer to Help Scout® with our professionals
Feeling worried about by-hand migrating records on your own? Our specialists are on standby for your message.