Importing Data to Help Scout from TOPdesk
Migrating tickets from TOPdesk can be a problem. Oftentimes, help desk companies will try to dissuade you from importing tickets to a new help desk. After all, they are losing a paying customer. However, there exists a way to import your records as safely and effectively as possible.
Minimal Import Support
Help Scout does provide transfer methods from TOPdesk. The import tool can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those platforms, you can download the CSV file or use their API. And to utilize the latter you must have an IT professional as part of your team.
Absence of Dedicated IT Specialist
if you fail to make use of the import tool or it is not working adequately for you, the API option might do the job. What you do is you write your own code following the documentation and make use of it for the data importation process.
This way, however, will need an IT specialist to write a script. There’s a high possibility that the script might not work as planned.
Unprotected Data
CSV may be a fast method to put your data together in a sole file – but the challenge is having to handle a multitude of variables that can change based on your selection and nature of data.
Consequently, your team won’t be able to test out data in advance and get ready for data altering after the migration.
Allow us to Make Data Migration Effortless
Migrating your data from TOPdesk to Help Scout musn’t be exhausting. Do not spend your time with the technical aspect and focus only on things that is vital such as the satisfaction rate of your buyers. Here is how we can help import your info for you.
Import from TOPdesk to Help ScoutHow We Can Assist
Armed with years of practicing and expertise, we understand the value of data importation and why it must be done as proficiently as possible.
We are familiar with dozens of help desks and helpdesk-like platforms.
Every ticket, conversation, requester, and other records will be imported to Help Scout unchanged. This is a rundown of what we may do for you.
Quick Migration
Migrating your data should not last hours or days. We know exactly how delays can cause downtimes which can affect your productivity. Entrust us with the migration process and we will slice off the transfer time. In the meantime, you can continue your staff workflow and customer service will not be impacted or will be resumed as soon as possible.
Data Safety with Trials
We handle records with care by offering a demo phase. You are able to set up a demo before migration to find and fix any kind of possible errors and problems with the process. As soon as you are satisfied and no issues come up, it’s high time for the full import.
Effortless Help Scout Import
Surely, the main advantage of using our tool is the simplest import process. It doesn’t require any programs to set up or code to write for the process to take place. Just a few taps on the screen and you can leave everything to us.
Qualitative Ticket Migration
We are aware that you want everything migrated smoothly without the data breach. That is why we constantly check and upgrade our migration methods. Rely your import on us and be certain that your data is safe and sound with our specialists.
Why it’s Worth Using our Data Import Tool
Security and Privacy Assured
We know that you need the contents of your data secure. Data privacy will always be observed, and we go the extra length to protect your data. Any info during the import process will be kept confidential.
Quality Support 24/7
Should you have any questions, our professionals are always ready to take care of them. We will walk you through the whole process and provide additional assistance and details for any other questions until we’re sure the importation process is running as efficiently as it can.
Total Data Integrity
Our professionals have worked restlessly to optimize our migration tool in order that your records will be intact once imported into Help Scout. We will stay attached through the complete procedure so you can know what data is being transferred and what data has been moved successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
An overview of The Automated Help Scout Migration
Migration preparation
Preparation is crucial for a successful transfer outcome. To ensure the complete migration will pass correctly, sign in to your Help Scout account and set up the necessary custom fields and agent profiles. You will also need to turn off all the triggers and automations.
Adding your TOPdesk
After you have completed the preparations, the following step is supplying the access to your TOPdesk. The info is necessary for our migration tool and specialists to start the migration process.
Connecting Help Scout
As soon as you have connected your TOPdesk, it is high time to link your Help Scout account to our tool. The migration tool will tell you what to do and when you give access to our tool, the tickets as well as other records will be moved to their destination system.
Correct your data migration
We can also migrate only the data that you need. Just check what data you have to import. If additional customization is necessary for you, just contact us. Once that is done, we will do the work of moving data from your TOPdesk and linking them with the ticket fields you have prepared.
Take a trial run
To relieve your mind, you can demand a data migration trial. Follow how your data is going to be moved into Help Scout. After the trial process, you will be able to observe a certain number of your data going into Help Scout.
Help Scout Complete Migration
The moment you are pleased with a demo run, checked out the migration tool, and spoke to our professionals, we are now all set for the migration. Find an off-peak time for your support department and finalize the import process.
Hear from our happy buyers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
We are Always Here for You
Hands-Off data import If you would like to get acquainted our tool first, reach out to our team for a free trial run. You will get a chance to see the complete process before starting the full thing.
Migration to Help Scout along with our specialists
Feeling concerned about manual moving data by yourself? Our professionals are on standby for your message.