Importing Data to Help Scout from Trengo
Switching from Trengo is often a problem. Oftentimes, vendors will attempt to dissuade you from importing your support data to a new help desk. After all, they will lose a paying customer. However, there is a way to move your data as properly and successfully as possible.
Limited Transfer Support
Help Scout does offer migration services from Trengo. The import instrument can be utilized for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those systems, you can compile the CSV file or use their API. so you can take advantage of the latter you must have an IT specialist as part of your team.
Lack of devoted IT Professional
If you cannot employ the import tool or it is not working properly for you, the API method might do the job. What you do is you write your own migration code according to the documentation and make use of it for the data migration process.
This technique, however, will demand an IT specialist to write a script. Chances are, the code might not work as planned.
Unguarded Data
CSV may be a quick way to compose your data in a single file – but the catch is having to handle a number of variables that can change according to your selection and character of records.
Therefore, your company won’t have the ability to check the data beforehand and get ready for data corruption after the transition.
Let us Make Data Importation Effortless
Transferring your records from Trengo to Help Scout should not be tough. Do not spend your days learning the technical aspect and focus only on stuff that important such as the loyalty of your customers. Here is how we can help import your info for you.
Import from Trengo to Help ScoutHow Our Team Can Help You
Honed with years of development and knowledge, we know everything about the importance of data importation and why it should be carried out as proficiently as possible.
We are skilled with dozens of help desks plus helpdesk-like software.
Every ticket, conversation, user, and other records will be brought in Help Scout unchanged. This is a list of what our team of specialists may do for you.
Swift Transition
Moving your records should not last hours or days. We understand exactly how delays may cause downtimes which can impact your productivity. Allow us to manage the transition process and we will cut off the transfer time. Meanwhile, you can continue your staff workflow and customer service will not be affected or will be resumed as quickly as possible.
Ensure Data Safety with Testing
We handle records with care simply by providing a demo stage. You can set up a trial before migration to identify and correct any kind of kinks and difficulties with the process. Once you are satisfied and no difficulties emerge, it’s time to start with the importation.
Simple Data Import to Help Scout
Definitely, the main perk of using our tool is the no-frills import process. It doesn’t require any programs to download or script to write for the process to happen. Just a few clicks on the screen and you can leave everything to us.
High-Quality Ticket Import
We know that you need everything transferred seamlessly without any data breach. That is why we consistently test and upgrade our migration methods. Leave everything to us and be sure that your data is safe and sound with our experts.
Why you Need to Use our Data Migration Service
Data Security and Privacy Ensured
We know that you need the contents of your data secure. Data security will always be respected, and we go the extra length to keep your records secure. Any details during the import process will be kept private.
Devoted Support 24/7
Should you have any questions, our support reps are always open to answer them. We will help you through the whole process and provide extra support and details for any other concerns until we’re sure the migration process is running as efficiently as possible.
100% Data Integrity
Our team have worked 24/7 to perfect our migration tool so that your records will be well-preserved once moved into Help Scout. We will remain connected through the entire procedure so you can understand what data is being moved and what data has been imported successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automatic Help Scout Migration
Import preparing
Preparation is important for a successful migration outcome. To make certain the whole migration will end as planned, log in to your Help Scout account and set up the required custom fields and agent profiles. You will also have to switch off all the triggers and automations.
Linking your Trengo
After you have done the pre-steps, the next part is providing the access to your Trengo. The info is required by our import tool and specialists to begin the importation process.
Linking Help Scout
Once you have attached your Trengo, it is high time to link your Help Scout account to our tool. The migration tool will tell you what you should do and as soon as you give access to our tool, the tickets and other files will be moved to their target help desk.
Modify your data migration
We can also import only the records that you pick. Just select what data you have to move. If extra customization is needed for you, just let us know. Once that is done, we will do the job of migrating data from your Trengo and matching them with the ticket fields you have set up.
Perform a trial run
To stop your worries, you can request a data migration test. See how your data is going to be moved into Help Scout. Following the demo process, you will be able to see a small part of your data going into Help Scout.
Help Scout Full Import
Once you are content with a trial run, checked out the migration tool, and spoke to our team, we are now ready for the migration. Pick an quiet time for your support department and begin the migration.
Hear from our satisfied clients
- Thank you so much and thank you for being on-call for support - that was really nice.
- I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
- ...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data migration If you would like to test our tool first, contact our team to get a free demo. You will get a chance to follow the full process before starting the entire thing.
Transfer to Help Scout together with our team
Feeling worried about by-hand importing data on your own? Our professionals are ready for your call.