Importing Data to Help Scout from Zammad
Migrating your data from Zammad is quite often a challenge. Oftentimes, vendors will attempt to lock you up in their solution. Well, they are going to lose a paying customer. Nevertheless, there is a way to migrate your tickets as properly and effectively as possible.
Minimal Import Support
Help Scout does provide import methods from Zammad. The import instrument can be used for Zendesk, Desk, and UserVoice.
If you are not importing tickets from those systems, you can load the CSV file or use their API. so you can take advantage of the last mentioned you must have an IT expert in the crew.
Absence of Dedicated IT Specialist
if you fail to use the import tool or it is not working adequately for you, the API method might work. What you do is you write your own migration code within the rules of the documentation and use it for the data importation process.
This method, however, will demand a developer to write a script. There’s a chance the migration code might not work as expected.
Unprotected Data
CSV may be a fast method to compile your data in a sole file – but the challenge is having to cope with a multitude of variables that can change determined by your selection and nature of records.
Therefore, your company won’t manage to review the result beforehand and get set for data loss after the transition.
Allow us to Make Data Migration Effortless
Transferring your data from Zammad to Help Scout musn’t be exhausting. No need to spend your time going deep into the technical details and focus only on stuff that important such as the loyalty of your users. Here is how we can help import your information for you.
Import from Zammad to Help ScoutHow We Can Assist
Armed with years of training and expertise, we know everything about the value of data migration and why it must be completed as efficiently as possible.
We are skilled with dozens of help desks and helpdesk-like platforms.
Every ticket, conversation, contact, and other records will be brought in Help Scout intact. This is a rundown of what we can do for you.
Quick Importation
Moving your data should not last hours or days. We know how delays can cause downtimes which can influence your productivity. Entrust us with the transition process and we will cut off the migration time. Meanwhile, you can continue your staff workflow and customer support will not be affected or will be resumed as fast as possible.
Data Safety with Trials
We handle records with care simply by offering a testing phase. You are able to run tests before migration to identify and correct any kind of twists and problems with the process. Once you are satisfied and no errors occur, it’s high time for the full import.
Simple Help Scout Import
Definitely, the best benefit of using our tool is the simplest import process. You do not need any software to download or code to write for the process to take place. Just a few clicks on the screen and you can pass everything to us.
Qualitative Ticket Migration
We know that you want everything migrated seamlessly without the data breach. That is why we consistently check and update our migration methods. Leave everything to us and be sure that your data is out of harm’s way with our professionals.
Why you Need to Use our Data Transfer Tool
Security and Privacy Guaranteed
We understand that you need the contents of your data secure. Data privacy will always be appreciated, and we go the extra length to keep your records secure. Any details during the migration process will be kept secret.
Devoted Support 24/7
Should you have any questions, our support reps are always on standby to take care of them. We will help you through any process and provide additional assistance and documentation for any other questions until we’re sure the migration process is operating as effectively as possible.
Total Data Integrity
Our team have worked tirelessly to optimize our migration tool in order that your records will be well-preserved once migrated into Help Scout. We will stay connected through the entire procedure so you can be aware of what data is being migrated and what records have been imported successfully.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
A glance at The Automated Help Scout Migration
Migration preparation
Preparation is important for a successful import outcome. To make certain the complete migration will end as planned, sign in to your Help Scout account and start creating the necessary custom fields and agent profiles. You will also have to switch off all the triggers and automations.
Linking your Zammad
After you have completed the preparation work, the following step is providing the credentials of your Zammad. The info is necessary for our migration tool and specialists to start the importation .
Linking Help Scout
As soon as you have connected your Zammad, it is high time to link your Help Scout account to our tool. The migration wizard will tell you what to do and after you provide access to our tool, the tickets and other files will be moved to their new help desk.
Modify your data migration
We can also migrate only the data that you need. Just select what records you need to import. If added custom encoding is needed for you, just let us know. As soon as that is ready, we will do the task of importing records from your Zammad and matching them with the ticket fields you have made.
Perform a trial run
To relieve your mind, you can demand a data migration test. Follow how your data is going to be migrated into Help Scout. After the testing process, you will be able to observe a small part of your data entering Help Scout.
Help Scout Full Import
The moment you are satisfied with a demo run, checked out the import tool, and conversed with our team, we are now all set for the importation. Pick an quiet time for your support team and begin the migration.
Hear from our happy customers
Thank you so much and thank you for being on-call for support - that was really nice.
I was very hesitant since I have never done anything like this before. The team was super willing to answer any questions I had which offered me the reassurance and confidence needed to complete the migration.
...for us, it was about simplicity and good support. We found both of those things when using your import tool.
Our Team is Here for You
Automatic data importation If you would like to get acquainted our tool first, reach out to our team for a free trial run. You will get a chance to see the full procedure before beginning the real thing.
Transfer to Help Scout with our specialists
Feeling worried about manual moving data by yourself? Our specialists are on standby for your message.